Encore Business Solutions
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Products included with the Encore Products for Microsoft Support:

  • Billing Solutions
  • Project Tracking Solutions
  • Account Reconciler (formerly referred to as Multicurrency Bank Reconciliation)
  • Auto Reconciler (formerly referred to as Electronic Bank Reconciliation)
  • Advanced SmartList
  • Inventory I/O Control
  • Online Support Request Form

For quicker service, please fill in the online support request form.

Please note: If you are an end user of any of our above products, you will be required to provide us with your credit card information.

Call Us:
Call: (204) 235-2339 or toll-free at (866) 472-0824 and select Option 1 for Encore Product Support.

E-mail Us:
Send an e-mail message to support@encorebusiness.com.

Please provide the following information:

  • Customer name
  • Contact information
  • E-mail address
  • Module/Product
  • Microsoft Dynamics™ or eEnterprise 
  • Microsoft Dynamics GP Dexterity version number 
  • eEnterprise Platform (c-tree, Pervasive.SQL or Microsoft SQL)
  • Description of the error message or problem

Please also note that you will want to have answers to the following questions ready for when the Customer Support team contacts you:

  • What is the exact error message?
  • When did the error first occur?
  • What task were you attempting to perform at the time you received the error message?
  • Has the task been completed successfully in the past?
  • What is the name of the window you are you working in?
  • What have you done so far to attempt to fix the problem?
  • Have you performed any of the table maintenance procedures such as check links?
  • If have performed table maintenance procedures and received error messages, what kind of messages?
  • Does the problem occur in another company?
  • Does the problem occur on another workstation?
  • Does the problem occur for more than one user?
  • What versions of software are you using?
  • Verify the version numbers for Great Plains, your database software, and Windows. Also note service packs.
  • Have you imported any data?