Products included with the Encore Products for Microsoft Support:

• Billing Solutions
• Project Tracking Solutions
• Account Reconciler (formerly referred to as Multicurrency Bank Reconciliation)
• Auto Reconciler (formerly referred to as Electronic Bank Reconciliation)
• Advanced SmartList
• Inventory I/O Control
• Online Support Request Form

For quicker service, please fill in the online support request form.

Please note: If you are an end user of any of our above products, you will be required to provide us with your credit card information.

Call Us:
Call: (204) 235-2339 or toll-free at (866) 472-0824 and select Option 1 for Encore Product Support.

E-mail Us:
Send an e-mail message to support@encorebusiness.com.

Please provide the following information:

• Customer name
• Contact information
• E-mail address
• Module/Product
• Microsoft Dynamics™ or eEnterprise 
• Microsoft Dynamics GP Dexterity version number 
• eEnterprise Platform (c-tree, Pervasive.SQL or Microsoft SQL)
• Description of the error message or problem

Please also note that you will want to have answers to the following questions ready for when the Customer Support team contacts you:

• What is the exact error message?
• When did the error first occur?
• What task were you attempting to perform at the time you received the error message?
• Has the task been completed successfully in the past?
• What is the name of the window you are you working in?
• What have you done so far to attempt to fix the problem?
• Have you performed any of the table maintenance procedures such as check links?
• If have performed table maintenance procedures and received error messages, what kind of messages?
• Does the problem occur in another company?
• Does the problem occur on another workstation?
• Does the problem occur for more than one user?
• What versions of software are you using?
• Verify the version numbers for Great Plains, your database software, and Windows. Also note service packs.
• Have you imported any data?