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Support & Maintenance
Encore product users current on an enhancement plan are entitled to the following standard support:
- Unlimited e-mail support through their reselling partner
- Access to the latest product versions and service packs
- Upgrades to the latest Microsoft Dynamics GP version
- A support ticket response within 4 business hours confirming receipt of support inquiry
Cost: 20% of list price
Encore product support is limited to the latest two major versions of Microsoft Dynamics GP
Support Updates
Recurring Contract Billing for Invoicing Users: We are no longer supporting or enhancing Recurring Contract Billing for Invoicing on GP2010. Customers using Recurring Contract Billing for Invoicing on GP2010 will need to move to SOP to obtain registration keys for Recurring Contract Billing.
Mass Billing & Enhanced Customer Statement Users: We are no longer selling or supporting Mass Billing and Enhanced Customer Statement.
- For those customers who have a current active enhancement plan, the enhancement will be carried out and no renewal will be sent to re-activate.
- If support is required while the enhancement plan is still active, this will be carried out through the current partner.
- If support is required after the enhancement has expired, the fee is $150 per hour and will be carried out by Encore Support directly.
Version 9.0 Users: Mainstream support for Microsoft Dynamics GP 9.0 ended January 11, 2011. Therefore, mainstream support for Encore 9.0 products will end July 11, 2011 per the 6 month notice as part of the Encore Support Lifecycle Policy.
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