Dynamics 365 Enterprise Edition vs Business Edition

Microsoft Dynamics 365 is Microsoft’s latest SaaS business solution. It combines ERP and CRM workloads in the cloud. There are two versions of Dynamics 365: Business and Enterprise.  But what exactly is included in each version? This blog article will break down the differences between the Business and Enterprise editions of Dynamics 365.

Which Dynamics 365 Version is Right For You?

Get an instant recommendation after answering a few easy questions.

Try It Now

Dynamics 365, Business Edition

Dynamics 365, Business Edition is the “lesser” of the two Dynamics 365 versions. Microsoft officially recommends Dynamics 365, Business Edition for companies with 10-250 employees. It is also less expensive.

When you buy Dynamics 365, Business Edition, you start by purchasing the user rights to at least one of the Business Edition modules:

  • Dynamics 365 for Financials, Business Edition
  • Dynamics 365 for Sales, Business Edition
  • Dynamics 365 for Marketing, Business Edition
  • Dynamics 365 for Customer Service, Business Edition

You can add more modules as you need them, since they are all 100% integrated with one another.

Dynamics 365 for Financials, Business Edition

Dynamics 365 for Financials, Business Edition is Microsoft’s cloud-based accounting software.  It is born from Project Madeira, which was based on Microsoft Dynamics NAV. Basically, its functionality is the following:

  • Financials
    • Dimensional Accounting
    • Chart of Accounts and GL
    • Receivables (A/R)
    • Payables (A/P)
    • Year-End Closing
  • Sales
    • Quote, Invoice, Sell, and Administrate all of the important aspects of charging your customers.
  • Purchasing
  • Inventory
  • Light Relationship Management

This is an extremely basic list of functionality, but its not missing too much. Microsoft’s plan for Financials is for everything in Microsoft Dynamics NAV’s starter pack to be included: any other functionality will be integrated by partners and third party business apps.

Dynamics 365 for Sales, Business Edition

Dynamics 365 for Sales, Business Edition is based on Microsoft Dynamics CRM online. It is a “light” version of Dynamics 365 for Sales; optimized for SMBs.  Once again, its functionality can be extended with partner and third-party apps and integrations. Features include:

  • Contact and Account Management
  • Lead and Opportunity Management
  • Sales Reporting and Pipeline Management
  • Customer Analytics

Dynamics 365 for Marketing, Business Edition

Dynamics 365 for Marketing isn’t available yet! It is being developed by Microsoft as we speak and is planned for release in the Spring of 2017.

Dynamics 365 for Customer Service, Business Edition

Dynamics 365 for Customer Service, Business Edition is also under development. Expect that it will be a light version of Dynamics 365 for Customer Service, Enterprise Edition.

Dynamics 365, Enterprise Edition

Dynamics 365, Enterprise Edition is definitely the higher-powered of the two Dynamics 365 versions. Microsoft recommends Dynamics 365, Enterprise Edition for companies with more than 250 employees.

When you buy Dynamics 365, Enterprise Edition, you once again start by purchasing the user rights to at least one of the modules:

  • Dynamics 365 for Operations, Enterprise Edition
  • Dynamics 365 for Sales, Enterprise Edition
  • Dynamics 365 for Marketing, Enterprise Edition
  • Dynamics 365 for Customer Service, Enterprise Edition
  • Dynamics 365 for Project Service Automation, Enterprise Edition
  • Dynamics 365 for Field Service, Enterprise Edition

And once again, you can add more modules as you need them, since they are all 100% integrated with one another.

Dynamics 365 for Operations, Enterprise Edition

The Operations module of Dynamics 365 is based entirely on Microsoft Dynamics AX; one of the most fully-featured and robust Enterprise Resource Planning (ERP) systems on the planet. The question when it comes to Dynamics 365 for Operations is not: “can it do that”. The answer is most likely yes. It comes with extensive Finance, Accounting, HR, Project, Production, Manufacturing, Retail, Distribution, Public Sector, and Professional Services functionality.

Its feature list is too long to go into here, so i’ll leave you with one of the top results for Dynamics AX features. Its worth noting here that Microsoft is replacing Dynamics AX with Dynamics 365 for Operations.

Dynamics 365 for Sales, Enterprise Edition

Dynamics 365 for Sales, Enterprise Edition is based entirely on Microsoft Dynamics CRM. Once again, you should know that Dynamics 365 for Sales will be entirely replacing the Microsoft Dynamics CRM product line.

Dynamics 365 for Sales, Enterprise Edition is a fully-featured Customer Relationship Management system. In addition to standard lead and opportunity management, you’ll manage contacts, accounts, custom entities, and even more: things like documentation, competitors, and sales literature are included. When comparing the Business and Enterprise Editions of Dynamics 365 for Sales, also look at how much you can customize the system: expect that Dynamics 365 for Sales, Enterprise Edition will have a few more configuration options than the Business Edition.

Dynamics 365 for Marketing, Enterprise Edition

Dynamics 365 for Marketing, Enterprise Edition is not a real product – yet. With no ETA on a new Microsoft-developed Marketing product (they do have something in the pipeline though), and the discontinuation of Microsoft Dynamics Marketing, Microsoft has partnered with the Adobe Marketing Cloud to fill in marketing functionality. You may also want to consider ClickDimensions.

Dynamics 365 for Customer Service, Enterprise Edition

Dynamics 365 for Customer Service contains functionality from several places. The first is Dynamics CRM, which comes with case tracking, assignment, resolution, and escalation capabilities. The second is Parature, which brings some good self-service and multi-channel capabilities.  Finally, Microsoft is opening up the platform to third parties and has been adding lots of new functionality.

Microsoft started integrating these four sources of functionality in 2013, and Dynamics 365 for Customer Service is the culmination of that process.

Dynamics 365 for Project Services Automation, Enterprise Edition

Dynamics 365 for Project Services Automation has the dubious distinction of being the largest mouthful of all nine Dynamics 365 modules. Regardless, this is an awesome product which will allow you to estimate, quote, template, and schedule your project resources. It then integrates with your Sales module (for quoting and estimating), and your Operations module (for getting paid).

If you are a professional or project services company, give this module a good look.

Dynamics 365 for Field Service, Enterprise Edition

Dynamics 365 for Field Service provides you with additional tools that enable your on-site support agents with scheduling, service agreements, task management, on-site reporting, and more.

Comparison of Dynamics 365 Business and Enterprise Editions

Module Dynamics 365, Business Edition Dynamics 365, Enterprise Edition
Financials and Operations Financials Only, Light Financials and Operations
Sales Light Full
Marketing Unknown Full (Adobe)
Customer Service No Full
Project Services No Full
Field Service No Full

 

Business or Enterprise Edition: Which One is Right For You?

Before you read this section, try our interactive tool. After answering a few questions, you get an instant recommendation!

This is a very, very complicated question to answer; especially since Microsoft Dynamics 365 is still a relatively new product! There are at least a few things that will inform your decision:

Modules and Functionality

The first thing to look at is the modules. If you need Project Services or Field Services functionality now or in the future; we recommend you go with the Enterprise Edition. It will make your implementation – and your future – a lot smoother.

Also look closely at the differences between Dynamics 365 for Operations and Dynamics 365 for Financials. One of these will be the core of your solution, so it needs to meet your requirements.

Finally, you are almost certainly going to be extending your solution with customizations and integrations. Check Microsoft AppSource or talk with your partner to figure out which edition has the best additional tools for your business.

Company Size

Deferring to Microsoft: if you have more than 250 employees, start looking at the Enterprise Edition. Anything less: consider the Business Edition. Obviously, this is not a foolproof method, and there will be many exceptions to this rule.

Budget

Business Edition and Enterprise Edition are not the same price; the Enterprise Edition will cost more.  More importantly, consider the services and third-party extensions you will be purchasing.

It is entirely possible that this number could change as the core product changes, but you should know that a Microsoft Dynamics AX (now known as Dynamics 365 for Operations) implementation project often requires hundreds, if not thousands, of hours in implementation services. That can lead to a bill well in excess of $500,000. Get quotes from a Dynamics 365 partner before committing to a solution.

Which Dynamics 365 Version is Right For You?

Get an instant recommendation after answering a few easy questions.

Try It Now

24 Wildly Creative Ways Companies are Using Dynamics CRM

Find out how companies like yours are using Dynamics CRM to manage their customer relationships and drive revenue.

Get The White Paper

24 Wildly Creative Ways Companies are Using Dynamics CRM

Get The White Paper