Implementation Services

With more than 1100 implementations completed, our Microsoft Dynamics ERP, Dynamics CRM, and Business Intelligence teams bring an unmatched depth of expertise to any new software project. By applying both project and change management techniques learned from decades of experience, our customers benefit from a seamless transition as projects evolve from concept to successful delivery.

Our Project Management Methodology

We've adopted the best parts of Microsoft’s proven Sure Step methodology and integrated our own commitment to agile project management philosophies.

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Change Management

Encore is certified under Prosci, the world’s leading Change Management certification firm. Our Change Management approach is informed by hundreds of hours of research into the reasons why projects fail.

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Custom Development

From extensive customizations in Microsoft Dynamics ERP and Dynamics CRM systems to building custom applications, add-ons, and products from the ground up, we see every challenge as an opportunity to make a difference.

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Systems Integration

Information systems integration is one of the most complicated – and risky – parts of an ERP or CRM implementation. If not planned out properly, system integrations often lead to cost overruns and project failure.

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Advisory Services

We provide all of our clients with actionable advice, detailed technical assessments, and goals-oriented planning. These services are available to anyone as a limited-scope engagement: no software investment required.

Systems & Process Analysis

Navigate your growth with confidence. Mitigate risk and weave technology into your company’s future with our process and technology advisory services.

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Cloud Computing & Advisory

Moving to the cloud is a decision that requires planning, forethought, and guidance from others outside of your immediate team.

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Client Services

We provide best practices to our clients through modern business management technology, exceptional training, and on-going support. We work closely with our customers to solve their challenges as a partner and advisor. Our knowledge spans all areas of business operations, numerous industries, and Microsoft technologies.

Managed Support Services

Encore has reimagined the reactive support model offered by many partners and developed a more proactive, collaborative and interactive approach.

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Technology Enhancements

As your business processes evolve, so should your software. Engage us to make sure your technology continues to work for you.

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Training

Encore’s wide range of training services provide your team with the knowledge and skills required to ensure that you are getting the most out of your investment in technology. We can deliver training of any kind in any format.

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Software Upgrades

Our simple, accelerated Microsoft Dynamics upgrades will get you on the latest version quickly and economically.

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Case Studies

Success Stories

Naylor Association Solutions

Naylor Association Solutions

Naylor Association Solutions provides products and services to associations that...

North Arm Transportation

North Arm Transportation

North Arm Transportation Ltd. (North Arm) has been in operations...

Canadian Utility Construction

Canadian Utility Construction

Canadian Utility Construction (CUC) provides a complete range of underground...

Safetek

Safetek

Safetek is a dealership of fire and rescue apparatus.  They...