Encore Care

Encore has reimagined the reactive support model offered by many partners and developed a more proactive, collaborative and interactive approach. This enables you to drive the most value from your technology investments while reducing support costs and down time.

Our expert advisors and support technicians are consistently working on your behalf to spot and mitigate potential issues and uncover hidden opportunities for improvement.

Why You Need Encore’s Support Plan

  • Protect your IT investments
    • With proactive recommendations and guaranteed response times, we’ll ensure optimal usage and performance.
  • Strategic planning advisory
    • Leverage Encore’s IT experts any time to review your business objectives, benchmarks and vision for the future so you can stay ahead of your competition.
  • Reduce IT and support costs 
    • Select the plan that best suits your needs for one predictable price, saving you time and money – and freeing up your IT team to work on projects that add value.
  • Guaranteed response times
    • Get your support questions and issues acknowledged and scheduled in 1 hour or less.
  • Ongoing account reviews 
    • Ensure your systems are aligned with your business strategies.
  • Performance and utilization monitoring
    • Discover new opportunities to drive the most value from your technology investments.
  • All-inclusive support
    • We’ll help out with any IT problem, including support for your Dynamics AX, Dynamics GP, Dynamics NAV, and Dynamics CRM solutions.

Flexible Support Purchasing Options

You can get support from Encore in 3 ways:

Managed Services: Monthly Cost, Unlimited Support

The ultimate solution for companies that want enhanced support and advisory benefits with no hourly restrictions. Available as a per user/per month subscription, you get unlimited support at a predictable monthly cost with the freedom to scale as needed. This includes proactive planning sessions, ongoing advisory and rapid response support for all your IT, software and cloud questions and issues.

Encore Care: Pre-paid Support with Bonuses

You can purchase “Encore Care” as a bundled block of pre-paid hours at a reduced cost over hourly support. Anyone in the company can utilize the hours designated in your SLA so they can get the help they need when they need it most.

Pay as You Go

If you are not a part of our Managed Services or Encore Care programs and you need on-demand IT or product-related support, the Encore team is here to help you on an hourly basis.

Our Support Resolution Process