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Services tailored for your environment
Our team is comprised of individuals with diverse skills, certifications and professional designations which allow Encore to provide you with a wide range of consultative services related to business management solutions. In certain areas of specialization, subject matter experts are engaged from our pool of trusted business partners to assist with projects.
Process Review & Infrastructure Analysis
Investments in technology are significant. You want to make the most of these investments to improve your bottom line and the best way to do that is through periodic process reviews. Avoid the, “we’ve always done it this way” syndrome. Our consultants specialize in automation and elimination of duplicate entry. Allow us to evaluate your current business processes, document our findings and offer recommendations to you for consideration.
Project Management
To make the best use of your resources and ensure your project goals are accomplished on time and on budget, we provide a wide range of tools and technologies to help control project performance, resources, costs and revenue.
Change Management
Business and technology both evolve at a rapid pace. There are environmental, economic and competitive factors driving change in your business. How your people react to change is sometimes unpredictable and difficult to manage. Let our team guide you through the process of introducing new technology with a phased approach that allows your people time to absorb and learn new tasks before moving on to the next new task.
Service Level Agreement
A service level agreement (SLA) is a preventative maintenance contract designed to suit the needs of your business. Technical resources monitor your environment on a frequency agreed upon (daily, weekly, monthly or quarterly) to ensure systems are functioning properly. This service allows problem areas to be identified and corrective action taken prior to failure.
Upgrade Planning
Prior to a software upgrade, Encore reviews your current environment in detail and identifies any potential compatibility issues. Depending on the size and complexity of the environment, a test upgrade is sometimes recommended. The test upgrade reveals any issues that may be encountered, such as reports that do not upgrade properly and also serves as a training environment for your users. Training the users on the new version prior to the live upgrade helps reduce downtime.
Training
Our customer-centric philosophy is such that our training and support methodologies are implemented with one goal in mind: getting the customer to become self-sufficient. We attempt to transfer our knowledge at an appropriate pace that allows your resources to take responsibility for the ongoing operation of the business systems.
Customer Support Centre
Encore’s Customer Service Centre tracks inbound support requests, assigns case numbers and offers a guaranteed response time of four hours so you receive quality support in a timely manner. Support options include telephone, email and secure remote access.
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