Expert Dynamics CRM Implementation Services

Encore’s Dynamics CRM team of consultants is our fastest-growing practice internally, and is ready to deliver to your organization the highest value of any Dynamics CRM partner in Canada.

The Encore Advantage for Dynamics CRM

Encore’s Dynamics CRM consultants bring advanced knowledge across all Dynamics CRM disciplines. Our reputation is based not only on our extended product expertise and proven track record, but on the trust we have earned from the CRM community and our customers.

We have local Microsoft Dynamics CRM resources providing support from all of our offices (Vancouver, Calgary, Winnipeg) and beyond, into Ontario and the United States.

  • One of the most diverse and talented Dynamics CRM consultant pools in Canada.
  • An enhanced approach for data integration. We are experts at getting data in – and out – of Dynamics CRM.
  • A “blank-canvas” approach to using Dynamics CRM for unique business cases.
  • We’re experts in some of the lesser-known Dynamics CRM modules such as Project Services Automation and Field Service.

Learn more about our process and what sets Encore apart →


Microsoft Dynamics CRM Features

Dynamics CRM is used by organizations to manage their stakeholder relationships with sales, marketing, and customer service functionality.

Cloud & Flexible Deployment Options

Encore has a wealth of experience with both Microsoft Dynamics CRM Online and Microsoft Dynamics CRM On-premise. Our cloud specialists can fit CRM into your cloud strategy; or deploy on your server when necessary.

The Power of XRM

Dynamics CRM is built on a framework that allows for the total customization of all modules. If you want it to do something that others might consider outside the box, Encore’s consultants can deliver. Encore has customized Dynamics CRM for purposes way beyond traditional “customer” relationship management.

Blog Article: CRM vs XRM →

See Every Touchpoint

  • See a unified activity feed across individuals, organizations, leads and opportunities.
  • View all of the emails, phone calls, tasks, and more related to an entity.
  • Schedule and automate customer communications into the future with workflows.

Sales Force Automation

  • Streamline lead management and identify cross-selling opportunities by tracking all of your leads in one centralized system.
  • Track individual, group, and company sales performance. Forecast revenue and identify the gaps your pipeline.
  • Improve team communication and collaboration through seamless integration with Microsoft Office and Outlook.

Marketing Automation

  • Integrate Microsoft Dynamcis CRM with any email marketing, event marketing, or digital marketing platform.
  • Make use of out-of-the-box functionality like powerful segmentation abilities and marketing campaigns.
  • Leverage Encore’s BI expertise and Dynamics CRM’s reporting structure for powerful analysis.

Customer Service & Support

  • Quickly and accurately respond to cases with real-time tracking of service contracts and service level agreements.
  • Simplify contract management and trigger activities to consistently deliver the right level of service.
  • Use workflows to route cases, calls, emails and action items to individuals, teams, and custom queues.

Microsoft Dynamics CRM Case Studies

Learn how Encore has helped businesses see improved relationships with Dynamics CRM.

G&F Financial Group

G&F Financial Group

G&F Financial Group is a Canadian credit union that offers...

Halogen Software

Halogen Software

Halogen Software (Halogen), an Ottawa based company with additional offices...

Naylor Association Solutions

Naylor Association Solutions

Naylor Association Solutions provides products and services to associations that...



Interfor Corporation is one of the largest suppliers of lumber in...


Microsoft Dynamics CRM Resources

We've pulled together some essential resources so you can dig into Dynamics CRM's functionality and advantages.

Video & Rich Content

Navigating Dynamics CRM


Quick Demo - Dynamics CRM Customer Service


Test Drive: Convert Leads into Sales More Efficiently



Contact Us

Contact Us

Contact our team to talk about your Dynamics CRM questions or implementation project.