Training has evolved from a simple necessity to a proactive step in managing your Dynamics ERP and/or CRM system. In a new white paper produced by ClickLearn, an e-learning provider on the web, the age-old topic of training is flipped on its head into a new and evolving medium.
Once client and partner complete an implementation, the topic of training is the final step in the process. In the words of ClickLearn, if this crucial final step is overlooked, the client, “facing a crisis, turn[s] to third-party education providers in a vain hope that these contractors may be able to help them get up to speed.” ClickLearn’s white paper highlights data from Forrester Research that shows 33% of CRM failures stem from lack of organization readiness. That organization readiness needs to begin with the Partner.
While other Partners might view training as the garnish, Encore plates it as a full second course. An implementation is not complete until training is provided to our clients in full. It’s also a part of our Training Philosophy published directly on our website: “We have learned that making sure your employees are trained…is just as critical to your project’s success as adoption of a user interface.”
Encore has developed an umbrella of training options to meet the needs of our clients. New User Orientation Training is a 20-point checklist we created to get your new team member up to speed on how to use your ERP. Role-Tailored Training gives a new or promoted team member a focused session on a “day-in-the-life” with their position. When a new module is deployed, Encore provides a full Module Training to give you a detailed look at what’s new. And, finally, we can’t forget the ever consistent What’s New Training given by Encore once an upgrade to your system is complete.
Client success begins with a strong implementation, extends with corresponding training session(s) and continues with ongoing training throughout the course of their ERP and CRM use. Encore wants all of your system users to be able to maximize the features and functions of your software or service so they can be the most efficient and happy in their day to day roles. The decision to invest in ongoing training with the right partner gives our clients the peace of mind that they’ll be able to continue to optimize their investment in their solution and empower their teams with the knowledge and skill levels to be successful.
Click here to view our philosophy on training and details on what we offer. Through our extensive experience supporting our clients, we have developed a leading support solution; Encore Care. Read more here about the value-added features that make this more than just a support program. Email us at clientengagement@EncoreBusiness.com or send us a note through the website here to set up a training session with one of our many talented consultants.
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