By Mike Smith April 18, 2019

Migrate USD from Web Client to Unified Interface | Dynamics 365 CE

With the release of Microsoft Dynamics 365 version 9.0, we now have most of the core functionalities of sales and customer service available in the Unified Interface (UCI). Seeing the benefits of this new design, I really wanted to update my Unified Service Desk (USD) solution to include this new user experience within Dynamics 365…

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