Encore, with the largest resource pool of any Canadian Microsoft Dynamics Partner, also has more customers in manufacturing than any other industry. Here are the top ten ways we’ve seen Microsoft Dynamics CRM drive value in Manufacturing organizations:
1. Share your Customer Knowledge Between Engineering, Production, Sales, and Service Departments
Each of your manufacturing departments can make use of data from their colleagues. How awesome would it be for your engineers to be able to analyze support incidents, or your marketing team to segment by product configuration? When everyone contributes and has access to the data in your CRM, the value increases exponentially. Make use of Dynamics CRM’s awesome mobility to empower employees in the boardroom, on the road, and on the factory floor.
2. Connect your Production, Configuration, and Pricing Data with Customer Information
Dynamics CRM can improve your order speed and accuracy by generating quotes from your database of customer-specific configuration data. This allows you to quote your production schedules, delivery schedules, and costs with certainty, and track commitments accurately.
3. Automate Internal and External Notifications for Service Processes like Compliance, Maintenance, and Upgrade opportunities
Do you want your customers to receive an automatic notification when it’s time to re-order or engage with you for maintenance? This has the added benefit of increasing your products’ resale value. Or do you want to be notified when your relationship with a client is in jeopardy? Revolutionize your customer service with Dynamics CRM’s ultra-query-able lists and Introhive’s relationship insights.
4. Manage ANY Kind of Relationship
Do you know what xRM is? Dynamics CRM is so customizable that you can configure it to manage relationships with any kind of stakeholder. For more, see 24 Wildy Creative Ways Companies are Using Dynamics CRM.
5. The Ability to Analyze Your Channel and Vendor Data
Here’s a scenario: using Dynamics CRM as an xRM solution, you can see which of your distributors are driving your business by analyzing sales linked to that vendor. This enables you to make smart decisions regarding your partnerships, turn vendors into partners, and negotiate smarter when it’s time to renew contracts.
6. Meet Specific Customer Expectations
Your manufacturing customers expect you to have every minute detail of their specific terms on hand, but these relationships can be quite complex and business-specific. Your customized CRM ensures that you never have to consult another system to get this information.
7. Sit Back and Watch Your Customer Data Flow In
If you want to get the most out of CRM, your data needs to be complete. Keeping records accurate might sound like a lot of work, but it doesn’t have to be. Encore’s new Dynamics CRM Manufacturing clients have access to Introhive, a differentiating add-on that takes all of the work out of routine contact and task entry.
8. Maximize your existing IT Investments
Your business almost certainly already uses Microsoft software. Dynamics CRM is built to integrate into the Microsoft stack, including Manufacturing-ready solutions liked Microsoft Dynamics NAV and Microsoft Dynamics AX, as well as Microsoft Office. And when it comes to integrating Dynamics ERP, CRM, and Microsoft Office, Encore is the the company to contact.
9. Drive new Business Through Cross-selling Activities and Leveraging Existing Relationships
Introhive analyzes the relationships within your firm so that you can get warm introductions to the people you need to meet to get the deal closed. More info.
10. More Satisfaction at a Lower Price
Compared to Salesforce, Oracle, Zoho, and BPMonline, Microsoft Dynamics CRM delivers the highest combination of functionality, direction, satisfaction, and cost. To learn more, contact us.
What are the steps in a CRM implementation? What are the biggest causes of failure? How long will it take?