Encore Care | Our Vision for Our Clients

Encore Care is our dedicated support program to assist our clients with their applications, services, and technologies. Our Encore Care program is committed to providing you the solutions and knowledge you need for your business. 

Current Issues 

Some of the common issues we’re hearing about from customers coming to us for Encore Care are that their previous support providers didn’t have the needed understanding of the specifics of the customer’s system, or that their ticketing times were extensive. It’s harder to be excited around your systems if you don’t have the backing of an experienced team to assist you promptly when you may run into issues. 

If you are reengaging with an implementation team, their rates may be completely different than a dedicated support plan. Sometimes, all you may need is to understand how to work a specific functionality or fix an item that is now broken.

What Is Encore Care? 

Encore Care is a multi-option support and sustainment program with dedicated individuals ready to support and fix all your current system needs. It also comes with a transparent pricing structure. We have a dedicated team of support-only individuals who are ready to assist you at a moment’s notice, spanning all North American time zones. For more details on our pricing and which Microsoft Dynamics products we support, please see our Encore Care Support page. 

Watch this short video to learn more about the benefits of support from your Microsoft Dynamics partner.  

Encore’s Approach to Modern Support Solutions 

To serve you better, Encore invests in up-to-date modern support solutions. This includes a help desk support portal, increased training and certifications from Microsoft themselves, and a constant goal to always learn and iterate with our team.

Our rates are always up to date on our website. It’s important to have a transparent and available pricing structure to instill confidence in the support team and to know what your potential expenditure on support over a month, a year, or several years may end up being. 

Enhanced Training and Confidence 

When it comes to training, Encore is qualified to iterate on the training you received during your implementation and to provide future and updated training sessions moving forward. This leads to increased confidence in your system.  

Customers get to work with the same faces, the same group of people over and over. We do not outsource our support, and you’re not pinged around between multiple different companies. It’s all in-house; it’s all the Encore team. Customers get to build those relationships with our support engineers, who will get to know your system in depth. Familiarity brings confidence. 

Reach Out to Us 

If you’re an existing customer, looking to make a change of partners, or want to get a dedicated support team to support your software, please feel free to reach out and we’ll set up a meeting to talk through your Microsoft Dynamics support needs.