What You Should Expect From Your Microsoft Dynamics Partner
When you made an investment in your Microsoft Dynamics ERP solution, whether it was Dynamics GP, Dynamics NAV or Dynamics AX, you were making a long term commitment. It’s common for customers to come to a crossroads at some point in their journey and find themselves faced with evaluating whether their service provider is hindering or advancing their growth and success.
While many partners offer strong basic support and initial training to get you started with your solution, they may lack the capabilities, contacts, experience, depth and breadth to allow you to take advantage of the robust features of your solution.
Microsoft is releasing new versions of the Dynamics ERP product lines at an unprecedented level. In our 20+ years as a Dynamics reseller we have never seen this level of release frequency or the number of new features offered in each new release. This is important because new features offer value to your users which in turn provide business value as a whole. Most users can’t keep pace with the changes or manage with the average partner let alone on their own to fully leverage all the value their Dynamics ERP solution has to offer. The applications are increasingly integrated with other Microsoft technologies being used in your organization every day, yet most client organizations only use a fraction of the functionality. There are also an increasing number of free resources available to you as a Dynamics user that you can leverage to gain knowledge, troubleshoot technical issues and share ideas with peer users. Understanding software is one thing, but providing thought leadership to help you leverage your technology to run your business better requires a different level of expertise.
If you suspect it might be time to evaluate other partners who are better equipped to support the vision and growth of your company, there’s no better time to start doing your research than right now. Check out these 5 critical questions you didn’t know to ask your Microsoft partner.
We specialize in providing technical assessments, break-fix support, optimization services, and solution expansion projects for Dynamics AX (Dynamics 365 for Finance and Operations)