Hardware and Software Requirements for Microsoft CRM (2007)

Providing a list of hardware and software requirements for Microsoft CRM involves many factors. Following are
some of the factors:

• The number of server computers that are involved and how they are configured.
• The fact that Microsoft CRM is dependent on Microsoft SQL Server 2000.
• The number of users that your Microsoft CRM implementation will support.
• The integration of Microsoft CRM with your Microsoft Exchange 2000 servers.
• The performance of your servers and the local area network.

The basic scenario describes a deployment of at least four servers, with the following:

• Microsoft CRM Server
• Microsoft SQL Server 2000
• Microsoft Exchange 2000 Server
• A computer that acts as the Active Directory directory service domain controller

Microsoft CRM Server Hardware Requirements

Computer/Processor:

• Minimum: Dual 700 megahertz (MHz) Intel Pentium (Xeon PIII) or compatible CPU
• Recommended: Dual 1.8 gigahertz (GHz) Pentium (for example, Xeon P4)

• Memory: 512 megabytes (MB) of RAM
• Hard disk: SCSI with hardware RAID 5, and a minimum of three hard drives
• Network Card: 10/100 megabit

Microsoft CRM Server Software Requirements

• Microsoft Windows 2000 Server (or Advanced Server) Service Pack 3 or later versions
• Microsoft Message Queuing (also known as MSMQ)
• Indexing Service
• Microsoft Internet Information Services
• Microsoft Data Access Components (MDAC) 2.7a

Additional Components

• Microsoft XML Core Services 4.0 Service Pack 1
• Microsoft .NET Framework Service Pack 2

Active Directory Requirements
The computer that is running Microsoft CRM must also have access to computers that are in the same Active
Directory domain that are running the following:

• Microsoft SQL Server 2000 Service Pack 2 or later versions (and the latest updates and patches)

Although Microsoft CRM can co-exist on the same computer as either Microsoft SQL Server or Microsoft
Exchange Server, this configuration is not recommended. Performance is likely to be degraded because of
resource competition.
Microsoft CRM Browser Client Software Requirements

• One of the following: Microsoft Windows 98 Second Edition; Microsoft Windows 2000 (Server or
• Professional); Microsoft Windows XP (Professional or Home)
• Microsoft Internet Explorer 5.5 Service Pack 2 or later versions

Microsoft CRM Sales for Outlook Software Requirements

• Microsoft Windows 2000 (Server or Professional) Service Pack 3

– or –

• Microsoft Windows XP Professional Service Pack 1

-and-

• Microsoft Office 2000 Service Release 1

– or –

• Microsoft Office XP

Microsoft Office 2000 has the following additional requirements.

• Microsoft Office 2000 SR1
• Microsoft Office 2000 SP3 (available on the Microsoft CRM Supplement for Microsoft Office 2000 CD)
• Microsoft Outlook 2000 patch post-SP3 Hotfix (288512) (available on the Microsoft CRM Supplement for
• Microsoft Office 2000 CD)
• Microsoft Office 2000 patch for Microsoft CRM
• Microsoft Internet Explorer 5.5 Service Pack 2 or later versions (if a version of Internet Explorer earlier
• than 5.5 is present, Internet Explorer 6.0 will be installed)

Microsoft CRM-Exchange E-Mail Router

• Microsoft Windows 2000 Server (or Advanced Server) Service Pack 3 or later versions
• Microsoft Exchange 2000 Server Service Pack 3
• Microsoft Internet Explorer 5.5 Service Pack 2 or later versions

Additional Components
The following components are required and are installed during installation of Microsoft CRM-Exchange E-mail
Router:

• Microsoft XML Core Services 4.0 Service Pack 1
• Microsoft .NET Framework Service Pack 2

Microsoft CRM Custom Development Environment Requirements
If you are creating custom developments (for example, custom aspx pages), the following are required:

• Microsoft Visual Studio .NET Version 1.0.3705
• Microsoft Development Environment 2002 Version 7.0.9466

The development can be done by using one of the following:

• Microsoft Visual Basic .NET
• Microsoft Visual C# .NET
• Microsoft Visual C++ .NET
• Microsoft Visual J# .NET