Microsoft Dynamics CRM Roadmap – Release Preview Guide: Q4 2011 Service Update
Microsoft Dynamics CRM has released their informational PDF outlining what users can expect from CRM in Q4 2011.
Highlights include various feature enhancements, a roll-out in Office 365 integration, and social tecnhology capabilities.
CRM Implementation: 12 Key Questions Answered
What are the steps in a CRM implementation? What are the biggest causes of failure? How long will it take?