From time to time I receive questions from customers about their Dynamics 365 performance and activities. Those questions arise when they receive notifications regarding the Dynamics 365 instance service health or data storage, or when customers wonder about their Dynamics 365 user’s activities and want to have an assessment on usage and adoption.
Such information is monitored and collected by different mechanisms and Microsoft has been making an effort to incorporate them into a single place; the Power Platform. While it is still in preview, the Power Platform provides details about the Dynamics 365 instance health and analytics of user activities. In this blog, I am going to provide a quick overview of the Power Platform Admin Center, while highlighting some key items which admin may find interesting.
To access the admin center, it requires global admin permission to use the following url: https://admin.powerplatform.microsoft.com
Upon logging in, navigate to “Common Data Service for Apps” under “Analytics”. This provides a wealth of information on Dynamics 365 instance health and activities in the following areas:
- Active Users
- Users – Mode of Access
- Content Usage
- System Jobs
- API Calls Statistics
- Mailbox Usage
You can change filters to review data in different time periods and different instances, if available. Also, the data can be downloaded as a CSV for offline review.
While working with customers, I find the following areas most helpful:
1. Storage: Storage is one of the most requested questions. Customers will receive storage limit warning emails upon reaching 80% of allowance. This area shows how storage is consumed, even by providing top tables by size and row count. Such information helps admin plan the proper actions before purchasing more from Microsoft.
2. Active Users: Provides insight on who the most active users are and what actions they perform.
3. System Jobs: Monitors workflow execution, so that admin can spot and rectify failed jobs.
4. Plug-ins: Like System Jobs, this monitors the plugin execution pass rate.
5. Users – Mode of Access: Tells how users are accessing Dynamics 365. This provides input to the development plan.
Additional Service Health Information
On a side note, in the current Microsoft 365 Admin Center, additional Service Health information is available. Such information may come in handy when investigating any reported incidents. To see how to navigate to the Service Health area of the Admin Center, follow the screenshots below:
41 pages of step-by-step instructions for 6 different key tasks in Dynamics 365 CRM apps. Includes interactions with Power Apps and Power Automate!