Leads in Dynamics 365 for Sales | Points of Consideration
When leveraging Dynamics 365 in a sales environment, one of the more difficult decisions is whether your organization should implement the use of Leads in the sales cycle. Generally, the decision comes down to either using a Lead, or a modified customer entity (Account or Contact). Also, keep in mind Leads can be used to…
Dynamics 365 CE | Spring Release Highlights for the Layperson!
With the Spring Release for Dynamics 365 Customer Engagement quickly approaching, I have outlined some highlights for the layperson! However, if you would like to go for a deep dive into the Spring Release Notes, I’ve included the link: April ’19 Release Notes. For those of you who are not interested in wading through the…