System Diagnostic Service for Microsoft Dynamics AX 2012

Dynamics AX 2012 administrators will be happy to know that Encore offers a diagnostic service to check for any issues that may cause work stoppage and to ensure the solution is running optimally. We want to help create a more stable and healthy AX environment for you, and this service is a quick and easy way to check on the health of your current solution and see if there are any areas that could benefit from a review.

The system diagnostic service compares hundreds of settings in your AX and SQL servers with Microsoft’s best practices, providing a comprehensive report that identifies potential issues and provides guidance on how to resolve each problem. The diagnostic service can even identify issues within the application such as number sequences that are not optimized or fixed assets that are set up incorrectly. The diagnostic service scans across the whole stack from server level to application components, all the way into the actual configuration that the functional consultants do during implementation. The goal of the system diagnostic is to identify precise changes that can be made to stabilize and improve the performance of your Dynamics AX 2012 environment.

Completing the system diagnostic for AX 2012 is non-invasive, and has no impact on the environment or data, so you can keep working as normal. Do reports take a long time to run? Are users complaining at the slow performance of AX? Do you wish there was a way to take the guesswork out of fixing the performance problems? Then now is the perfect time to get an expert in there to carefully look over the performance of the system and diagnose areas that need some attention. Encore will install and configure the Lifecycle Services System Diagnostic and provide you with a diagnostic report with recommendations on remediating any issues found. We’ll review those recommendations with you and help come up with a plan to optimize your system. The entire system diagnostic service only takes eight hours* to complete.

Additionally, after you’ve received your Diagnostic Report and recommendations, we offer a monthly review for just one hour per month*. We will review your system for any new issues that crop up and provide recommendations for resolving them.

Services Provided:

• Install Lifecycle Services System Diagnostic
• Analyze Lifecycle Services System Diagnostic alerts
• Review findings and recommendations with client
• Work with client to define plan to optimize configuration

You Receive:

• Lifecycle Services System Diagnostic report
• Prioritized recommendations to remediate issues

You’ve invested a lot into Dynamics AX 2012, so you want to keep it going at peak performance. Contact us today if you have questions or concerns about how well your Dynamics AX 2012 solution is running.

*Estimates are for each unique Dynamics AX environment that includes no more than 3 servers (e.g., AX client server, AOS server, SQL server). Multiple environments or environments with more than 3 servers require a separate estimate.