As a Microsoft Partner that focuses on improving the client experience, one of our primary goals is to serve our clients in ways that are more convenient for them. That’s why Encore Care is proud to release Encore Care Portal to our clients. Through Portal, clients will be able to quickly log tickets, review emails, track their ticket progress, and have full oversight of their ticketing process. Portal will give our clients more autonomy while working with Encore Care, including keeping a running history of previous tickets so clients can revisit past problems and reference solutions.

Portal Access

Encore Cares Portal can be accessed directly from this link: Encore Support Portal – https://encorebusiness.freshdesk.com/support/login

Quantity of Authorized Client Users

Encore has limited the number of available users for each company based on your company’s support plan.

OnDemand Support

This support program entitles each company to have one authorized user in our Portal. This user will be designated as a Super User.

• Has Super User privileges.
• Can review all tickets submitted to Encore Care via Portal, email (Care@Encorebusiness.com), or phone.
• Can act on each of these tickets.

Unlimited Support

This support program entitles each company to have five  authorized users in our Portal. One user will be designated as a Super User.

Portal User 1 (Super User)

• Has Super User privileges.
• Can review all tickets submitted to Encore Care via Portal, email (Care@Encorebusiness.com), or phone.
• Can act on each of these tickets.

Portal Users 2-5 (Regular User)

• Has Regular User privileges.
• Can review and view all tickets submitted by that specific user only.

 NOTE: Users can still submit tickets for support even if they are not a Portal user by emailing Care@EncoreBusiness.com.

Signing Up For Portal Access

Signing up for Encore Care Portal is easy! If you already work with us in some capacity, then chances are you’re already a contact in our system. This could be from submitting support tickets in the past or from communicating with your account manager or other Encore individuals. If you are already in contact with us, please send an email to Care@Encorebusiness.com (our support email address) with the following information:

• Encore Care OnDemand
  • Subject – Requesting Access to Encore Care Support Portal
  • Body – Name and email address of 1 authorized user (this use will default as the Super User )
• Encore Care Unlimited
  • Subject – Requesting Access to Encore Care Support Portal
  • Body – Names and email addresses for up to 5 authorized users, being clear to note who should be assigned as the Super User

Once we receive the request, we will send you an activation link via email. Follow the steps provided (like creating your password, etc), and then you’re ready to go!

If by chance you are not a contact in our system, you’ll need to click the ‘Sign Up’ button on the Portal Log-In page and submit your contact information. Once that’s completed, follow the process above and send an email to Care@Encorebusiness.com.

Changing Portal Access

Encore will keep updated notes on your company’s authorized user access and their user roles (such as their destination of Super or Regular). If you need to add, remove, or change user roles, just let us know by creating a ticket in the Portal or send an email to Care@Encorebusiness.com  and we will update the information on your behalf.

We are excited to offer a more modern and streamlined experience for you and your staff. If you have any issues accessing the Encore Care Portal, following any of the steps above, or using the Portal for self-service, please contact Care@EncoreBusiness.com. The goal of our new Portal is to make your life easier, so please let us know if we can help. If you’d like to discuss support options beyond your current plan, just contact your account manager.

If you’re not a current Encore client and you’re interested in full-service support, let us know. We help hundreds of companies with their Microsoft ERP, CRM, and supporting technologies every day. We’d love the opportunity to help you use your systems better. Contact us now.