Finance and Supply Chain Management Unlimited Support
We've developed this Recovery Support Solution in order to support Dynamics users during uncertain times. This Support Solution comes with no long-term commitment, and provides an easy way for you to get to know Encore and our expertise.
How Unlimited Support Works
- Pay $2,500 per month for 3 months
- Start submitting support requests
- Addition of consultant of record or Partner of record
Service Levels
Addition of consultant of record or partner of record:
- Ability to open up MS Support incidents on behalf of the customer utilizing our advanced support for partners
- Can remote into Finance and Supply Chain Management environments and troubleshoot once customer has granted access
No formal change of record:
- Can provide business consulting and troubleshoot issues over web meeting with the customer
- Cannot remote into a customer’s environment
Modules Included in Finance and Supply Chain Management Support
| Finance |
Supply Chain / Manufacturing |
- General Ledger & Consolidation
- Intercompany Accounting
- Tax
- Budgeting
- Accounts Payable
- Accounts Receivable
- Collections
- Cash & Bank
- Expense Management
- Fixed Assets
- Project Management & Accounting
- Enterprise Asset Mgmt
- Cost Management
- Cost Accounting
- HR
|
- Product Information Mgmt
- Inventory Management
- Warehouse Management
- Transportation Management
- Procurement & Sourcing
- Quality Management
- Sales & Marketing with light CRM
- Service Management
- Production / Shop Floor
- Time & Attendance
- MRP / Master Planning
- Intercompany Commerce
- Intercompany MRP
|
Note: Third party ISV solutions and customizations are handled on a case by case basis with the customer at an additional fee.
Features Included
| Break-Fix Support |
Unlimited Break-fix support offers assistance where users have encountered a malfunction in the modules and functionality already deployed within your business application and environment. |
| User Coaching and Application Guidance |
This feature focuses on specific questions on modules and functionality already deployed and for the purposes of providing users with guidance and coaching. |
| New User Orientation Training |
New User Training is Encore’s 20-point orientation review focusing on general navigation for new users. This training is the first step in on-boarding new users who will be using Dynamics. Focused Dynamics module training for new users is not included; however it can be scheduled through your Account Representative at ClientEngagement@encorebusiness.com. |
| Quarterly Usage Report |
Our benchmark report will provide you an update on your current support usage, which includes specific topics reported, by who and when, allowing you to better understand how your users are doing and where they might benefit from training. |
| Software Discounts1 |
5% Discount on all new Dynamics Software Purchases |
| Cloud Consult |
One (1) Free Cloud Migration Consult |
| System Health Check |
High level health check on all technologies supporting your operating solutions |
Please contact us or your Account Representative about benefiting from the Recovery Support Solution for Finance and Supply Chain Management.