About Us

Adding Value Beyond Technology

Encore is the largest Canadian-owned partner dedicated to delivering Microsoft Dynamics ERP and CRM solutions and services. Over the past 30 years, we have experienced monumental changes in technology and business applications. But despite many major changes, one corporate belief has stayed constant: the philosophy of partnership with our clients. By remaining fully committed to helping our customers increase the value they get from their technology, we have earned a reputation for integrity, trust, and professional conduct.

Encore provides professional services that will help your business migrate to, implement, support, or customize Microsoft Cloud software; especially Microsoft Dynamics 365, ERP, and CRM.  Our primary areas of expertise include:

  • Microsoft Dynamics 365
  • Microsoft Dynamics GP
  • Microsoft Dynamics NAV
  • Microsoft Dynamics AX
  • Microsoft Dynamics CRM
  • Microsoft Office 365
  • Microsoft Azure
  • Microsoft Power BI
  • Tableau
  • Prophix

Today, Encore has in excess of 800 customers and thousands of users of our custom-developed solutions. Our diverse team of employees serves clients from one of four offices in Western Canada and the Pacific Northwest. We also work remotely with our clients from locations across North America.

We work with many customers who came to us searching for their first technology partner, and many more who were simply outgrowing their prior partner or were unhappy with their experience. We know that sustainable success isn’t achieved through technology alone. It takes people supporting each other, processes that make sense for your business, and long-term commitment. It’s what we do, and we’d love to do it for you.

More About Us

Why Choose Encore?

Our Service

When you work with Encore, you are partnering with a team of specialists who are focused on providing customers with the right solution, training, and ongoing support for continued growth. From day one, you’ll appreciate constant communication and our honest, straightforward approach. We'll work closely with each other to solve real-world challenges as partners.

Our Products

From the most progressive business management solutions, to comprehensive IT service and support, Encore has the right software and technology for your business needs: present and future. Because we specialize in a wide range of business applications, our clients are able to reduce their risk by consolidating their support, billing, and planning for the future under one roof.

Our Strategy

Encore’s mandate focuses on customer service and is supported by our mission, core values, and corporate culture. We gauge success by the confidence we can bring to our clients’ organizations. Our mission is to help our customers align their business and growth strategies with their people, their processes, and their technology. Simply put, we help customers run their businesses better.

Our People

You might choose Encore for the technology, but you’ll stay for the people. You’ll work with talented individuals who have diverse knowledge and experience covering all areas of business operations, numerous industries and advanced technologies. We continuously invest in our people - personally and professionally - so that they are equipped to invest in yours.

With Encore, the project has stayed within scope, and we’re already seeing the positive results we anticipated with Microsoft Dynamics NAV.

President and CEO, Oughtred Coffee and Tea John Oughtred

Client Experience

Client Experience

Truth & Transparency

You want to partner with people who will be accountable to you with honesty and integrity. For us, thought leadership means having the conversations with you that challenge the process. We won’t always be able to tell you what you want to hear, but we care enough to tell you what you need to hear. Partnerships are built on mutual trust and respect, and we work hard every day to earn yours.

One Partner For Your Technology Needs

Having one partner you can depend on to support you through your entire technology journey is a great advantage for Encore customers. Relying on a single source to provide you everything from licensing to implementation to support, will save you time, money and hassle. Another benefit is that we get to know your people and your business on a much deeper level so we can proactively advise and guide you all along the way.

Gain a Team of 100 Experienced Professionals

Since 1990, we’ve built a diverse team of more than 100 exceptional business and technology professionals to serve you across Canada and the U.S. Through more than 2000 solution implementations, we are proud to have earned an excellent reputation and a customer retention rate of over 90%.

You’ll Have More Confidence

At the end of the day, we believe that confidence is the key to success – both yours and ours. It’s important that your business and your employees are prepared to address and adapt to change. We center our project methodologies, training and support on enabling your employees to be self-sufficient and empowered in their roles, which ultimately reduces your IT and support costs.