About Us

Adding Value Beyond Technology

Encore provides professional services that will help your business migrate to, implement, support, or customize Microsoft Cloud software, especially

Through more than 2000 solution implementations, we are proud to have earned a reputation for integrity, trust, and professional conduct, and a customer retention rate of over 90%.

Over the past 30+ years, we have experienced monumental changes in technology and business applications. But despite these changes, one corporate belief has stayed constant: the philosophy of partnership with our clients and other business members within the Microsoft and business technology community.

We strive to provide a safe, equal, and inclusive culture, where all our people — from all backgrounds — can feel secure enough to be their authentic selves. We expect our clients to be who they are, and the same goes for our team members.

Today, Encore has over 800 customers. We are the largest Canadian-owned Dynamics partner, and our diverse team of employees serves clients from one of four offices in Canada and the USA. We also work remotely with our clients from locations across North America.

We work with many customers who came to us searching for their first technology partner, and many more who were simply outgrowing their prior partner or were unhappy with their experience.

We know that sustainable success isn’t achieved through technology alone. It takes people supporting each other, processes that make sense for your business, and long-term commitment. It’s what we do, and we’d love to do it for you.

More About Us

Why Choose Encore?

Our Service

When you work with Encore, you are partnering with a team of specialists who are focused on providing customers with the right solutions, training, support, review sessions, and product roadmapping for continued growth. From day one, you’ll appreciate constant communication and our honest, straightforward approach. We'll work closely with each other to solve real-world challenges as partners.

Our Products

We assist our clients with Microsoft business applications, from Dynamics ERP & CRM solutions to Power BI, Power Apps, Office 365, and more. Because we provide services and expertise over this wide range of software, our clients are able to reduce their risk by consolidating their support, billing, and planning for the future under one roof.

Our Strategy

Encore’s mandate focuses on customer service and is supported by our mission, core values, and corporate culture. We gauge success by the confidence we can bring to our clients’ organizations. Our mission is to further the success of our customers' businesses by helping them align their people, processes, and technologies. Simply put, we help you run your business better.

Our People

You might choose Encore for the technology, but you’ll stay for the people. You’ll work with talented individuals who have diverse knowledge and experience covering all areas of business operations, numerous industries, and advanced technologies. We continuously invest in our people — personally and professionally — so that they are equipped to invest in yours.

We chose to work with Encore because they approached the ERP implementation as if they were a member of our team, and not an outsider. They worked closely with us to align our business workflows to the software’s best practices.

Vice President, Electroimpact Michael Zieve

Client Experience

Client Experience

Proactive Engagement

As new technologies, business trends, and opportunities arise, we reach out proactively to guide our customers. We take the time to understand your business’s true needs and strategy. And we help you develop a technology roadmap so you can grow your business in a rapidly changing world.

One Partner for Your Technology Needs

Having one partner you can depend on to advise and support you through your entire technology journey is a great advantage for Encore customers. Relying on a single source to provide you everything from licensing to implementation to training to support to future planning, will save you time, money, and hassle.

Truth & Transparency

You want to partner with people who will be accountable to you with honesty and integrity. We won’t always be able to tell you what you want to hear, but we care enough to tell you what you need to hear.

Partnerships are built on mutual trust and respect, and we work hard every day to earn yours.

You’ll Have More Confidence

At the end of the day, we believe that confidence is the key to success — both yours and ours. It’s important that your business and your employees are prepared to address and adapt to change. We center our project methodologies, training, and support on enabling your employees to be self-sufficient and empowered in their roles. That ultimately increases satisfaction levels and reduces your IT and support costs.

Clients