About Us

Hundreds of clients trust us as their Dynamics 365 Partner. We provide them with strategic guidance, expert support, and technology roadmapping as well as implementations. We thrive on these long-standing relationships, and Encore’s average client has been with us for over 13 years.

Additionally, we are trusted by Microsoft as part of an exclusive group known as Managed Partners. This grants us access to special programs and resources to better serve our clients. We have also consistently earned Microsoft’s highest partner recognition, advancing from the original Gold Certified Partner to the new Solutions Designation status for our expertise in Business Applications. This combined recognition further solidifies our position as a leading company within the Microsoft partner ecosystem. See Awards and Recognition.

We’ve built our reputation on being the partner clients can count on before, during, and long after implementation. That’s why so many businesses trust Encore to support their systems and guide them through business transformation.

View Case Studies

ERP and CRM projects are fundamentally people-driven change management projects, and even the best technology will fall flat without team buy-in.

That’s why Encore prioritizes user adoption, support, and training. We work closely with our clients to help teams move from resistance to confidence.

"One of our initial challenges was that many people strongly resisted a change. But with Encore leading the external project and me leading the internal project, we managed to push through. By the end, even our most ardent resistors were singing its praises."

Maria Leonard, Corporate Controller, Omega Industries

Encore hires and develops talent with skills across the full Microsoft stack: all the Dynamics 365 solutions along with Copilot AI, Power BI, the rest of the Power Platform, and integrations with Office tools like Outlook and Excel.

That’s because, in order for companies to get the full benefit of a Dynamics 365 solution, it’s important to consider how that ERP or CRM fits into Microsoft’s whole ecosystem.

Here’s how our Chief Revenue Officer, Aran Cameron, explains the advantages of approaching business technology with this broader perspective:

One of the reasons we enjoy such strong relationships with our clients is that we don’t sugarcoat the tough parts of ERP and CRM projects. When your business is on the line, you need honesty, and a team that’s ready to tackle the difficult moments with you.

If you’re a potential client, here’s what that looks like:

• We start with a candid assessment of your true needs — and whether our services are right for you.
• Then you’ll get estimates for timeline and budget that are realistic and transparent, as well as a frank discussion of any risks.
• As we start working together, our project managers and coordinators will keep you apprised of the latest developments and any needed course corrections.
• And throughout our whole relationship, your dedicated account manager will offer clear guidance to help you navigate challenges and seize new opportunities for your business.

We won’t always be able to tell you what you want to hear, but we care enough to tell you what you need to hear.