Leadership

Ken Chartrand

Chief Executive Officer

As CEO of Encore Business Solutions, Ken is responsible for leading a talented and creative group of individuals who deliver exceptional outcomes for our loyal customers throughout the world. Encore has a culture of integrity and through Ken’s vision the Encore team helps businesses achieve their full potential by leveraging the technology solutions offered by Microsoft.

Ken is responsible for managing the company’s key strategic relationships and contacts with Microsoft, as well as other valuable business alliances. Ken evaluates merger and acquisition opportunities, excels at risk assessment and is respected as a master at contract negotiation. By leveraging these skills, Encore Business Solutions has been very successful at expanding product and service offerings at a winning pace.

Ken’s diverse career has been an asset to Encore. He brings twenty years of business management experience to Encore; twelve years in technology and advisory roles and eight years in operational experience in various entrepreneurial firms, as well as the RCMP. Ken lives in Winnipeg with his wife Lynn and is active in the community volunteering his time by serving on boards specifically in the not-for-profit sector and francophone organizations. Ken holds a MBA from the University of Manitoba.

Faron Hiebert

VP, Professional Services

Faron is a member of Encore’s boomerang club; initially joining Encore in 2003 through the Digi-Zeal acquisition and taking on various roles of increasing responsibility through to his voluntary departure in 2011. He returned in January 2013 as a Senior Project Manager and was promoted to his current position of Vice President Professional Services where he is responsible for leading four service revenue streams which are key to future growth for the company.

Faron brings more than two decades of project management, operational management and IT experience to the firm and has continuously developed and enhanced internal processes, including implementation of agile and iterative project management methodologies.

Providing executive sponsorship for a diverse project portfolio, Faron brings a balanced perspective from his many years managing complex infrastructures, large project teams, and sophisticated business and technology initiatives. His active involvement and support ensures decisions are timely, issues are resolved and projects are delivered successfully.

Faron is highly regarded for the honest and proactive way he provides direction through challenges, changes and conflict. An exceptional communicator, he enjoys being able to help Encore professionals and clients achieve their goals through an interactive and personal experience.

Faron has a Computer Analyst / Programmer Diploma and Project Management Certificate from Red River Community College. He is a Microsoft Certified Professional and has a certification in Microsoft Sure Step for Microsoft Dynamics implementations. Faron is currently a member of MacKay CEO/Executives Forums.

Sandy Bergman

VP, HR

Sandy earned her professional accounting designation in 1986 and worked in finance and managerial positions in various industries prior to joining Encore as a Senior Consultant in 1998. She provided implementation services for Microsoft Dynamics GP for 2 years and transitioned to a sales role for 4 years. In 2004, Sandy was promoted to a Vice President position and was responsible for Consulting Services, Sales, Business Development and Strategic Planning over a 13+ year span. With the Fine acquisition in 2017, Sandy was appointed to the newly created position of Vice President, Human Resources and made the transition from serving clients to serving employees.

Leveraging her business acumen, professional training and depth of knowledge of Encore, Sandy has formalized and standardized policies and procedures as they relate to personnel management and promotes a culture of fair and equal treatment across the organization.

She has participated in and contributed to many projects, strategic initiatives and changes that have impacted company growth and success and has developed many trusted long-term relationships with vendors, partners, clients, former and current colleagues.

Sandy was recognized by Microsoft in 2002 for Achieving 100% of Sales Year Objectives and has gained various product certifications over the years. As required by the CPA Association, Sandy enrolls in professional development sessions annually that are relevant to her role to help develop and maintain her professional competence and she is an evangelist within Encore for ongoing training and career development.

Jana Close

VP, Finance

Jana joined Encore as Accountant in December 2004. As acquisitions fueled company growth,
Jana was promoted to Controller in 2013 and to Vice President, Finance in 2017. She completed her Commerce Degree at the University of Manitoba in 2000 and earned her CPA, CGA designation in 2012.

During her 15-year tenure, Jana has gained in-depth knowledge of Microsoft Dynamics GP, becoming an internal power user while broadening her knowledge of the Microsoft ecosystem. Through three significant acquisitions, Jana has assessed and adapted internal processes to align with Encore finance and business structure. She has continuously honed her technical skills, allowing her to exercise her passion for designing reports and running queries.

In addition to the day to day operations of the accounting and administrative team, Jana manages cashflow, guides managers through development of budgets, assists with completion of the annual SRED claim, works with audit and tax partners as required and prepares various information for presentation to shareholders and external stakeholders. The complexity of Encore operations requires a clear understanding of the corporate structure, departmental allocations, foreign currency translation and consolidations. Jana strives to issue complete and accurate financial statements for Canadian, US and Consolidated operations to support informed planning and decision making.

Jana participates in professional development opportunities as required by the CPA Association to maintain her professional status and to ensure compliance with accounting and finance regulations.

Aran Cameron

VP, Sales

Aran joined RSC Group in 2002 as a Business Analyst and Sales Manager and was promoted to Dynamics NAV Team Lead in 2010. He joined Encore in this role in 2012 through Encore’s acquisition of RSC Group, was promoted to Vice President, Professional Services in 2015 and transitioned to Vice President, Sales in 2017. In his current role, he works to communicate the value of information technology solutions to key business decision makers allowing them to knowledgably evaluate options and completely understand the full potential of their IT investment.

Aran’s expertise with technology spans over two decades with experience in the design and construction of sophisticated and intricate systems for a multitude of high-profile clients.

His ability to understand the strategic and operational requirements of Encore clients and transform those complex requirements into simplified, innovative and cohesive operational improvements is second only to his passion to deliver all-encompassing technological solutions that will help each client to not just meet their operating requirements but to realize their vision.

Aran leads a team of Account Executives who focus on complex solution sales for net new clients, supported by Technical Presales and Solution Architects, as well as a team of Account Executives who focus on our existing client base.

Aran graduated from the University of British Columbia with a B.A, English Literature (Minor: Economics).

He was recognized by Microsoft in 2004, 2005, 2006 and 2008 for Achieving 100% of Sales Year Objectives.

Natalie Armstrong

VP, Marketing

Natalie joined Encore in 2002 as a Marketing Coordinator immediately following graduation from the University of Manitoba with a B.A and B.Comm (Hons) in Marketing and Small Business. Her roles and responsibilities have evolved as the company has over the last 17 years and her contributions have had a significant impact on company growth and success to date. She is a visionary marketing and communication specialist who has led and participated in a multitude of major projects focusing on business development, acquisition due diligence and operational initiatives.

Natalie’s ability to adapt and respond to rapidly changing software and services for various market segments is evidenced by the increasing quality and quantity of leads that are generated for Encore’s sales team to follow up on. The recognition and reputation of the Encore brand in the technology sector today is directly attributed to Natalie and her team of creative marketing specialists.

She enjoys the variety and oversight, whether she is optimizing the customer experience externally for clients and prospects or internally for colleagues at Encore.

Recognized by peers as a critical team member in successful projects, she is known for her results-focused nature, positive attitude, dependable and stabilising presence, exceptional interpersonal and teamwork skills, and visionary strategies to achieve project goals and deadlines.

Ray Damphousse

VP, Professional Services

Ray is a member of Encore’s boomerang club; initially joining Encore in 1999 as an Application Specialist providing consulting services to Microsoft Dynamics GP clients. In 2004, he moved to the sales team and leveraged his subject matter expertise to demonstrate the value of Microsoft Dynamics GP and AX ERP solutions to clients and new prospects through full sales cycle activities. Ray left Encore in 2011 and returned in 2013 to take on the role of Dynamics CRM Team Lead and was promoted to his current position of Vice President Professional Services in March 2018.

Ray is responsible for leading five service areas; Dynamics GP which is the historical pillar of our business, and four services that represent areas of growth; D365 Business Central, Software Development (IP), Client Support Services (Care) and Technology Services. His extensive business to business consulting experience and diverse product knowledge allows him to build strong relationships built on trust and integrity.

Ray earned his Diploma in Business Administration with a Major in Accounting from College Universitaire de St. Boniface in 1998. He holds several Microsoft certifications and was recognized by Microsoft in 2005 for Achieving 100% of Sales Year Objectives. In December 2019, Ray completed the Advanced Program in Management, Leadership and Strategy from the University of Manitoba Asper School of Business Executive Programs.