If you’re currently using Dynamics 365 Finance & Operations and questioning whether your current partner is truly supporting you, you’re not alone.
Feeling stranded with your current partner? We’ll help you get back on track. –> Talk to a D365 F&O Support Expert
Dynamics 365 Finance & Operations is powerful — but it’s also complex, highly configurable, and constantly evolving. Without the right partner, even strong implementations can stall, adoption can slip, and teams can lose confidence in a system that was meant to move the business forward.
Many organizations come to Encore after go‑live with another partner, feeling undersupported or unsure how to get more value from the system they already invested in.
Encore provides Dynamics 365 Finance & Operations support to stabilize what’s critical today – and help your team confidently evolve the system over time.
With decades in the Microsoft ecosystem, thousands of Dynamics projects delivered, and a 96% client satisfaction rate, we’re the Finance & Operations Partner organizations rely on long after go-live.
Proactive Dynamics 365 Finance & Operations Support for the Long Run
If you’re already live on Dynamics 365 Finance & Operations, your needs likely go far beyond break/fix. We regularly work with organizations that:
Feel like their implementation was never truly finished.
Are frustrated by slow response times or constantly re-explaining their environment to a support team.
Rely on spreadsheets, manual workarounds, or shadow systems.
Need guidance and perspective, not just ticket resolution.
Encore helps address the real-world challenges D365 F&O users face after go-live, including:
- Day‑to‑day system support and issue resolution.
- System performance, stability, and environmental health.
- Managing Microsoft updates, platform changes, and licensing options.
- User support, training, and adoption.
- Improving, repairing, or extending existing functionality.
- Getting more value from the broader Microsoft ecosystem (Power BI, D365 CRM, Copilot, and more).
Most importantly, you’re supported by our team of experienced D365 F&O consultants, including the same people who design, implement, and optimize these systems every day. Our support services are designed to provide stability now, while creating a clearer, more confident path forward.
Our environment wasn’t simple; there were years of customizations and undocumented third-party tools. Encore quickly got up to speed, untangled the complexity, and explained issues clearly, without disrupting day-to-day operations.
Business Operations Lead, Manufacturing Company
Let’s talk about your Dynamics 365 Finance & Operations environment.
Whether you’re looking to stabilize support, fix what never quite worked, or get more value from the system you already have, our team is here to help.
Support Led by the People Who Implement and Optimize Dynamics 365 Finance & Operations
Whether it’s our long-time customers or those new to Encore, our clients bring up one theme again and again: the people make the difference.
Encore’s support model is built around continuity, accountability, and trust. Working with Encore means:
- The same core team of Microsoft-certified consultants works with you over time.
- Consultants understand your business context, not just your tickets.
- Senior resources ask why, not just how.
- A willingness to provide guidance – even when that means pushing back.
Whether you’re aiming to stabilize a rocky environment, fill gaps left after implementation, or prepare for growth, our team brings deep functional expertise, technical insight, and a practical business perspective.
This is the difference between transactional support and a partner invested in your long‑term success.
Their responses are consistently clear and professional, with thoughtful explanations of not just how issues occurred, but why. This depth of understanding and practical guidance has been instrumental in keeping our systems stable and aligned with our business priorities.
Paul Volpiana, Director, Information Technology, Canterbury Coffee Corporation
Encore Care Support for Dynamics 365 Finance & Operations
Encore Care is our foundational support program for Dynamics 365 Finance & Operations – providing a clear, structured way to access support.
Clients can access Dynamics 365 Finance & Operations support from Encore’s team of Microsoft-certified experts through a package starting at $1,175 per month. Learn more.
(That price covers 5 hours of support at $235/hour. Additional hours can be purchased at standard rates.)
Through Encore Care, you can:
- Submit and track requests through a self‑service support portal.
- Access historical tickets and knowledge base resources.
- Receive a monthly training credit.
- Work with a consistent, knowledgeable D365 F&O support team.
- Access user coaching and application guidance.
- And more.
We understand that not every need fits neatly into a support ticket. Some work is best handled through targeted projects or roadmap initiatives. Either way, it’s always the same Encore team working to move your ERP forward.
Support doesn’t always mean something is broken. Sometimes it means knowing there’s more your system can do — and having the right partner to help you get there.
Finance & Operations can feel overwhelming, especially after go‑live. Our role is to make learning approachable — focusing on what each person needs to do, not everything the system can do. When users understand the ‘why,’ confidence follows.
Why Organizations Choose Encore for Dynamics 365 Finance & Operations Support
Customers often come to Encore after difficult experiences elsewhere. They stay because of consistency, capability, and trust.
Why Encore stands out:
- Full Microsoft ecosystem perspective: ERP, analytics, AI, and integrations.
- Continuity of people: no constant handoffs or re-explaining.
- Microsoft-certified experts: deep D365 F&O expertise across finance, supply chain, and complex environments.
- Proactive support and guidance: not just ticket triage.
- People‑focused approach: user adoption, change management, and long‑term value.
- Long-term stability and support: Encore’s average client has been with us for over 13 years.
Our customers rely on us not just to fix issues, but to help them make better decisions about their systems today and in the years ahead.
Talk to a Dynamics 365 Finance & Operations Support Expert
Frequently Asked Questions
Dynamics 365 Finance & Operations is Microsoft’s enterprise-level ERP solution, with advanced capabilities for manufacturing, supply chain, and international business. The naming has changed over time, and you may also hear it referred to as Dynamics 365 Finance and Supply Chain Management (D365 FSCM). Microsoft has multiple other Dynamics 365 products for different needs, and those can be integrated with Finance & Operations.
Yes, Encore can support you even if we did not implement the solution. Many customers have transitioned to us after working with another partner.
Not every Microsoft partner is equipped to support your organization’s full needs—from technical solutions to training and strategic guidance. Encore provides support from our Microsoft-certified experts, who are skilled across the complete Microsoft ecosystem—including Dynamics, Power Platform, AI, and Microsoft 365. You’ll get to know the familiar Encore faces who are on-hand to support your system month after month.
Furthermore, Encore support evolves with your business and goes beyond basic break/fix issues to provide clarity, confidence, and guidance for your team with all their Microsoft tools.
That level of quality in support is part of why Encore’s average customer has been with us for over 13 years.
Yes. In addition to ongoing support, Encore helps organizations with implementations, optimization projects, system integrations, user training, and long-term roadmap planning for Dynamics 365 solutions. As your business evolves, our team can support enhancements, process improvements, and strategic projects. Learn more about Encore as a Dynamics 365 Finance & Operations Partner.