Encore Care is Encore’s dedicated support program to assist our clients with their applications, services, and technologies. Our team of over 60 consultants have invested hundreds of hours in certifications, training, and support to assist you quickly and efficiently. We continue to build trusted relationships and valuable solutions through our core principles of staying People Focused, Data Oriented, and Results Driven.

Click on your solution or need below to see the Encore Care program offerings:

Logo for Encore Care with encore in dark purple and care in pink, followed by three curved purple and pink lines increasing in size to the right, symbolizing expert ERP and CRM support.

What is Encore Care?

The goal of Encore Care is to ensure our clients are as self-sufficient as possible with their software and environment. We offer a team of specialists to help when it’s needed most. When clients encounter a malfunction or a challenge that can’t be easily resolved, we provide an extended team to allow them to focus on growth, optimization and long-term savings.

Encore Care programs apply to all qualified customers. For program details and pricing, please find your solution below.

To learn more about how Encore can support you, please see our videos: Watch videos about Encore Care.

Dynamics 365 Business Central

Unlimited Support

  • Monthly subscription: requires 1-year initial agreement, auto renews monthly afterwards.
  • Encore must be your licensing partner to initially qualify for Unlimited.

Unlimited Support Pricing

Program
Per Premium User
Per Essentials/Full User (Min 5)
Per Team User
Unlimited for D365 Business Central
$75
$75
$20

Program Offerings

  • Managed Break/Fix Support – access our experienced support staff to assist when your users have experienced a malfunction or error in your currently deployed application and environment.
  • User Coaching & Application Guidance – ask general how-to questions about how to navigate and utilize your application.
  • Knowledge Base Access – Access to all-purpose articles detailing information and FAQs for your application(s).
  • Client Workstation Installs + New User Setup – Speed up your new hire onboarding process with our team, who will set up your new users as needed.
  • Monthly Training Credit – Access to 1 (one) hour of “use it or lose it” training credit that can be applied to a single 60-minute session, two 30-minute sessions, or used against a larger planned training engagement.
  • Licensing Discounts – 5% discount on all Microsoft CSP License SKUs while participating in a Subscription Support offering.
  • Discounts for Small Projects – 5% discount on all small project work (small enhancements, modifications, etc.) that falls outside of your covered support.
  • Free Estimates – Encore will provide free estimates for upcoming non-support work.

OnDemand Support

  • Time and materials are priced per hour. Use as needed.

OnDemand Support Pricing

Program
Price Per Hour
D365 Business Central
$235
D365 Business Central On-Premise
$300

To get started with Dynamics 365 Business Central support, please connect with us.
To learn more about Encore Care, please see our resources below.

Dynamics 365 Finance & Operations

Managed Support & Sustainment

  • Monthly subscription of a pre-set bucket of hours; Additional hours can be purchased at standard rates.

Pricing

Program
Minimum # of Hours
Price Per Hour
D365 Finance & Operations/Finance & SCM
5
$235

Program Offerings

  • Managed Break/Fix Support – access our experienced support staff to assist when your users have experienced a malfunction or error in your currently deployed application and environment.
  • User Coaching & Application Guidance – ask general how-to questions about how to navigate and utilize your application.
  • Knowledge Base Access – Access to all-purpose articles detailing information and FAQs for your application(s).
  • Client Workstation Installs + New User Setup – Speed up your new hire onboarding process with our team who will set up your new users as needed.
  • Monthly Training Credit – Access to 1 (one) hour of “use it or lose it” training credit that can be applied to a single 60-minute session, two 30-minute sessions, or used against a larger planned training engagement.
  • Licensing Discounts – 5% discount on all Microsoft CSP License SKUs while participating in a Subscription Support offering.
  • Discounts for Small Projects – 5% discount on all small project work (small enhancements, modifications, etc.) that falls outside of your covered support.
  • Free Estimates – Encore will provide free estimates for upcoming non-support work.

OnDemand Support

  • Time and materials are priced per hour. Use as needed.

OnDemand Support Pricing

Program
Price Per Hour
D365 Finance & Operations/Finance & SCM
$235

Support isn’t only about fixing what’s broken. It’s also about helping your Finance & Operations environment work better for your business. We understand that not every need fits neatly into a support ticket. Some work is best addressed through targeted projects or roadmap initiatives. 

Through our Finance & Operations support services, you gain access to experienced professionals with deep functional knowledge, technical expertise, and a practical business perspective to help your system continue delivering value as your business evolves.

Get in touch with us if you’d like to learn more about support for Dynamics 365 Finance & Operations.
Please view our resources below to learn more about Encore Care.

“Working with Encore has shown us that we do not need to rely upon one person within the organization for support and service. We’ve worked with a number of Encore’s consultants and each experience has been great. It’s important to us to work with people who know and understand our business, goals, expectations and people. Encore has done this well.”

Director of Finance, DirectWest

Dynamics GP

OnDemand Support

  • Time and materials are priced per hour. Use as needed.

OnDemand Support Pricing

Program
Price Per Hour
Dynamics GP – Modern Lifecycle (18.XX or newer)
$235
Dynamics GP – Legacy (GP2018 R2 or older)
$300

If you’d like to learn more about support for Dynamics GP, please contact us.
Explore the resources provided below to learn more about Encore Care.

Dynamics NAV

OnDemand Support

  • Time and materials are priced per hour. Use as needed.

OnDemand Support Pricing

Program
Price Per Hour
Dynamics NAV
$300

For more information about support for Dynamics NAV, please get in touch.
Please view our resources below to learn more about Encore Care.

Dynamics AX

Managed Support & Sustainment

  • Monthly subscription of a pre-set bucket of hours; Additional hours can be purchased at standard rates.

Pricing

Program
Minimum # of Hours
Price Per Hour
Dynamics AX
10
$300

Program Offerings

  • Managed Break/Fix Support – access our experienced support staff to assist when your users have experienced a malfunction or error in your currently deployed application and environment.
  • User Coaching & Application Guidance – ask general how-to questions about how to navigate and utilize your application.
  • Knowledge Base Access – Access to all-purpose articles detailing information and FAQs for your application(s).
  • Client Workstation Installs + New User Setup – Speed up your new hire onboarding process with our team who will set up your new users as needed.
  • Monthly Training Credit – Access to 1 (one) hour of “use it or lose it” training credit that can be applied to a single 60-minute session, two 30-minute sessions, or used against a larger planned training engagement.
  • Licensing Discounts – 5% discount on all Microsoft CSP License SKUs while participating in a Subscription Support offering.
  • Discounts for Small Projects – 5% discount on all small project work (small enhancements, modifications, etc.) that falls outside of your covered support.
  • Free Estimates – Encore will provide free estimates for upcoming non-support work.

OnDemand Support

  • Time and materials are priced per hour. Use as needed.

OnDemand Support Pricing

Program
Price Per Hour
Dynamics AX
$300

To learn about support for Dynamics AX, please contact us.
To find out more about Encore Care, please see our resources below.

Dynamics 365 CE/CRM

Managed Support & Sustainment

  • Monthly subscription of a pre-set bucket of hours; Additional hours can be purchased at standard rates.

Pricing

Program
Minimum # of Hours
Price Per Hour
D365 Sales
5
$235
D365 Marketing
5
$235
D365 Customer Service
5
$235
D365 Project Operations
5
$235
D365 Field Service
5
$235
Dynamics CRM On-Premise
10
$300

Program Offerings

  • Managed Break/Fix Support – access our experienced support staff to assist when your users have experienced a malfunction or error in your currently deployed application and environment.
  • User Coaching & Application Guidance – ask general how-to questions about how to navigate and utilize your application.
  • Knowledge Base Access – Access to all-purpose articles detailing information and FAQs for your application(s).
  • Client Workstation Installs + New User Setup – Speed up your new hire onboarding process with our team who will set up your new users as needed.
  • Monthly Training Credit – Access to 1 (one) hour of “use it or lose it” training credit that can be applied to a single 60-minute session, two 30-minute sessions, or used against a larger planned training engagement.
  • Licensing Discounts – 5% discount on all Microsoft CSP License SKUs while participating in a Subscription Support offering.
  • Discounts for Small Projects – 5% discount on all small project work (small enhancements, modifications, etc.) that falls outside of your covered support.
  • Free Estimates – Encore will provide free estimates for upcoming non-support work.

OnDemand Support

  • Time and materials are priced per hour. Use as needed.

OnDemand Support Pricing

Program
Price Per Hour
D365 Sales
$235
D365 Marketing
$235
D365 Customer Service
$235
D365 Project Operations
$235
D365 Field Service
$235
Dynamics CRM On-Premise
$300

For questions about Dynamics 365 CE/CRM support, please get in touch with us.
Explore the resources provided below to learn more about Encore Care.

Microsoft (Office) 365

Unlimited Support

Unlimited Support Pricing

Program
 Per User
Unlimited for Desktop – Silver
$50
Unlimited for Desktop – Gold
$75

OnDemand Support

  • Time and materials are priced per hour. Use as needed.

OnDemand Support Pricing

Program
Price Per Hour
Microsoft (Office) 365 Support
$235

Desktop Support

Unlimited Support

Unlimited Support Pricing

Program
Per User
Unlimited for Desktop – Silver
$50
Unlimited for Desktop – Gold
$75

OnDemand Support

  • Time and materials are priced per hour. Use as needed.

OnDemand Support Pricing

Program
Price Per Hour
Desktop Support
$235

Multi-Solution Support

Our multi-solution support can accommodate customers who have interconnected systems. For instance, you may have Dynamics 365 Business Central and Dynamics 365 Sales.

If you have multiple solutions, please contact your account manager for custom pricing.
See resources about Encore Care.

Pricing

Unlimited Support Pricing

Program
Per Premium User
Per Essentials/Full User (Min 5)
Per Team User
Unlimited for D365 Business Central
$75
$75
$20

Desktop and Microsoft (Office) 365 Support Pricing

Program
Per User
Unlimited for Desktop and  M365 – Silver
$50
Unlimited for Desktop and M365 – Gold
$75

Managed Support and Sustainment

Program
Minimum # of Hours
Price Per Hour
D365 Finance & Operations/Finance & SCM
5
$235
Dynamics AX
10
$300
D365 Sales
5
$235
D365 Marketing
5
$235
D365 Customer Service
5
$235
D365 Project Operations
5
$235
D365 Field Service
5
$235
Dynamics CRM On-Premise
10
$300

OnDemand Support Pricing

Program
Price Per Hour
D365 Business Central
$235
D365 Business Central On-Premise
$300
D365 Finance &  Operations/Finance & SCM
$235
Dynamics GP – Modern Lifecycle (18.XX or newer)
$235
Dynamics GP – Legacy (GP2018 R2 or older)
$300
Dynamics NAV
$300
Dynamics AX
$300
D365 Sales, Marketing, Customer Service, Project Operations, Field Service
$235
Dynamics CRM On-Premise
$300
Microsoft (Office) 365
$235
Desktop Support
$235

Multi-Solution Support Pricing

If you have multiple solutions, please contact your account manager for custom pricing.

Pricing is subject to change without notice. Always contact Encore for the most current product pricing, and for specific advice tailored to your situation.

Resources

The Benefits of Support From Your Dynamics Partner

3:01
https://www.youtube.com/watch?v=Xeg6gbsaPjw

Using the Encore Care Portal

4:55
https://www.youtube.com/watch?v=DKHRLJp6a3U

More to Read

More to Read

Contact Us

Please connect with us to get started with Encore Care.

For support please contact care@encorebusiness.com, log into
the Encore Care support portal, or call us at 888.898.4330.

Find out more details about the Encore Care support process.

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