Encore Care Support

Encore’s Client Support Services Team is committed to providing the help you need for the applications, services and technologies used in your business operations. Our key focus is assisting and guiding you, our clients, on your business solutions and commit to sharing our knowledge and expertise with you and your users. At Encore, we are dedicated to protecting and maximizing your investment, support your growth, strategy and evolution.

  • Unlimited
  • Best Value
  • Billed Per User/Per Month Subscription
  • Break-Fix Support
  • User Coaching and Application Guidance
  • New User Orientation Training
  • Client Workstation Installs and New User Set Up
  • Quarterly Usage Report
  • Software Discounts
  • Cloud Consult
  • +Free Biennial Dynamics GP Upgrade (Two-Year Commitment Required)
  • +Canadian Payroll Updates
  • See Pricing Below
  • Essentials/Plus/Premium
  • Hourly Subscription
  • Billed Per Month Subscription
  • Break-Fix Support
  • User Coaching and Application Guidance
  • New User Orientation Training
  • Client Workstation Installs and New User Set Up
  • Quarterly Usage Report
  • See Pricing Below
  • OnDemand
  • Our Basic Tier
  • Billed Per Hour
  • Break-Fix Support
  • User Coaching and Application Guidance
  • See Pricing Below

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Feature Details

  • Break-Fix Support – Unlimited Break-fix support offers assistance where users have encountered a malfunction in the modules and functionality already deployed within your business application and environment.
  • User Coaching and Application Guidance – This feature focuses on specific questions on modules and functionality already deployed and for the purposes of providing users with guidance and coaching.
  • New User Orientation Training – New User Training is Encore’s 20-point orientation review focusing on general navigation for new users. This training is the first step in on-boarding new users who will be using Dynamics.
  • Client Workstation Installs and New User Set Up – This scheduled service is available when a new workstation is invested in that requires application installation including user configuration and set-up.
  • Quarterly Usage Report – Our benchmark report will provide you an update on your current support usage, which includes specific topics reported, by who and when, allowing you to better understand how your users are doing and where they might benefit from training.
  • Software Discounts – 5% Discount on all new Dynamics Software Purchases.
  • Cloud Consults – One (1) Free Cloud Migration Consult.
  • +Upgrade – Sign Up for Encore Care Standard for a 2-year term and receive an (1) upgrade (simulation and production) to the current version.
  • +Canadian Payroll Updates – Payroll Updates cover mid-year and year-end annual updates.  

Pricing

  • Unlimited:
    • GP – $55/user per month
      • +GP Upgrade Included – $100/per user/per month
        billed annually or $110 month-to-month
      • +Canadian Payroll Updates $80/month
    • NAV – $55/user per month
    • CRM – $16.50/user per month
  • Essentials, 5 Hours Per Month Subscription:
    • GP – $1000 USD/Monthly | $875 CAD/Monthly
    • NAV – $USD $CAD (Call for pricing)
    • AX – $1000 USD/Monthly | $1000 CAD/Monthly
    • CRM – $1000 USD/Monthly | $CAD (Call for pricing)
  • Plus, 10 Hours Per Month Subscription:
    • GP – $1950 USD/Monthly | $1700/CAD Monthly
    • NAV – $USD $CAD (Call for pricing)
    • AX – $1950 USD/Monthly | $1950/CAD Monthly
    • CRM – $1950 USD/Monthly | $CAD (Call for pricing)
  • Premium, 20 Hours Per Month Subscription:
    • GP – $3800 USD/Monthly | $3300 CAD/Monthly
    • NAV – $USD $CAD (Call for pricing)
    • AX – $3800 USD/Monthly | $3800 CAD/Monthly
    • CRM – $3800 USD/Monthly | $CAD (Call for pricing)
  • OnDemand:
    • GP – $215 USD/Hr | $180 CAD/Hr
    • NAV – $USD (Call for pricing) | $185 CAD/Hr
    • AX – $215 USD/Hr | $205 CAD/Hr
    • CRM – $215 USD/Hr | $185 CAD/Hr

Encore Care programs apply to all qualified customers. Contact us for more information.