Managed IT Services/Desktop Support

IT Services We Provide:

  • Cybersecurity Consulting & Implementation Services
  • Desktop Support Services
  • Office 365 Administration
  • Cloud Service Provider (Purchase your Microsoft Licenses through us)
  • Off-site Backup
  • Web Site Hosting
  • Azure Hosting
  • E-Mail Migration
  • SharePoint Migration
  • Managed Services (On-Prem & Cloud)
  • Hardware Purchasing Services
  • ERP Hosting
  • Managed IT Services – Bronze
  • $25/user/month
  • billed annually
  • Hours: 6 AM – 6PM Local Time
  • Email & Phone Support
  • 1 Device per User
  • Automated Update Deployments
  • Free Security Monitoring
  • Free Performance Monitoring
  • User Adds, Moves, and Changes
  • User Password Management/Resets
  • Unlimited Exchange Support
  • Unlimited Teams Support
  • Unlimited Device Support
  • Unlimited Windows 10 Support
  • Contact Us
  • Managed IT Services – Silver
  • $50/user/month
  • billed annually
  • 24 Hour Support
  • Email, Live Chat & Phone Support
  • 5 Devices per User
  • Automated Update Deployments
  • Free Security Monitoring
  • Free Performance Monitoring
  • User Adds, Moves, and Changes
  • User Password Management/Resets
  • Unlimited Exchange Support
  • Unlimited Teams Support
  • Unlimited Device Support
  • Unlimited Windows 10 Support
  • Contact Us
  • Managed IT Services – Gold
  • $75/user/month
  • billed monthly or $70 billed yearly
  • 24 Hour Support
  • Email, Live Chat & Phone Support
  • 5 Devices per User
  • Automated Update Deployments
  • Free Security Monitoring
  • Free Performance Monitoring
  • User Adds, Moves, and Changes
  • User Password Management/Resets
  • Unlimited Exchange Support
  • Unlimited Teams Support
  • Unlimited Device Support
  • Unlimited Windows 10 Support
  • + Unlimited Office ProPlus Support
  • + Unlimited Sharepoint Support
  • + Support Portal Access
  • + Remote Support on Public Holidays
  • + Onsite Presence*: 8AM-5PM CT
    (48-hour SLA – response within 48 hours if query sent in after hours)
  • Contact Us

Managed IT Services Coverage Details

Service Levels

  • 24/7 Coverage
  • 99.9% Uptime Guarantee for Cloud Services
Service Level Impact Priority Response Time Escalation Threshold
Service Not Available (critical IT services unavailable) 1 (urgent) Within 1 Hour 4 Hours
Significant Degradation (critical IT services impaired) 2 (high) Within 4 Hours 8 Hours
Limited Degradation (non-critical IT services impaired) 3 (medium) Within 8 Hours 48 Hours
Enquiry 4 (low) Within 24 hours 96 Hours

* Due to current Provincial and State regulations pertaining to the pandemic, we cannot guarantee an onsite presence. However, our team is online and able to assist and support you virtually during this time.