Desktop Support

IT Services We Provide:

  • Cybersecurity Consulting & Implementation Services
  • Desktop Support Services
  • Office 365 Administration
  • Cloud Service Provider (Purchase your Microsoft Licenses through us)
  • Off-site Backup
  • Web Site Hosting
  • Azure Hosting
  • E-Mail Migration
  • SharePoint Migration
  • Managed Services (On-Prem & Cloud)
  • Hardware Purchasing Services
  • ERP Hosting
  • Managed IT Services – Silver
  • $50/user/month
  • billed annually
  • Hours: 8 am to 7 pm CST
  • Email, Live Chat & Phone Support
  • 5 Devices per User
  • Automated Update Deployments
  • Free Security Monitoring
  • Free Performance Monitoring
  • User Adds, Moves, and Changes
  • User Password Management/Resets
  • Unlimited Exchange Support
  • Unlimited Teams Support
  • Unlimited Device Support
  • Unlimited Windows 10 Support
  • Contact Us
  • Managed IT Services – Gold
  • $75/user/month
  • billed monthly or $70 billed yearly
  • Hours: 8 am to 7 pm CST
  • Email, Live Chat & Phone Support
  • 5 Devices per User
  • Automated Update Deployments
  • Free Security Monitoring
  • Free Performance Monitoring
  • User Adds, Moves, and Changes
  • User Password Management/Resets
  • Unlimited Exchange Support
  • Unlimited Teams Support
  • Unlimited Device Support
  • Unlimited Windows 10 Support
  • + Unlimited Office ProPlus Support
  • + Unlimited Sharepoint Support
  • + Support Portal Access
  • Contact Us

Managed IT Services Coverage Details

Service Levels

  • Hours: 8 am to 7 pm CST
  • 99.9% Uptime Guarantee for Cloud Services
Service Level Impact
Priority
Response Time
Escalation Threshold
Service Not Available (critical IT services unavailable)
 1 (urgent)
 Within 1 Hour
 4 Hours
Significant Degradation (critical IT services impaired)
 2 (high)
Within 4 Hours
8 Hours
Limited Degradation (non-critical IT services impaired)
3 (medium)
Within 8 Hours
48 Hours
Enquiry
4 (low)
Within 24 Hours
96 Hours