Desktop Support
IT Services We Provide:
- Cybersecurity Consulting & Implementation Services
- Desktop Support Services
- Office 365 Administration
- Cloud Service Provider (Purchase your Microsoft Licenses through us)
- Off-site Backup
- Web Site Hosting
- Azure Hosting
- E-Mail Migration
- SharePoint Migration
- Managed Services (On-Prem & Cloud)
- Hardware Purchasing Services
- ERP Hosting
- Managed IT Services – Silver
- $50/user/month
- billed annually
- Hours: 8 am to 7 pm CST
- Email, Live Chat & Phone Support
- 5 Devices per User
- Automated Update Deployments
- Free Security Monitoring
- Free Performance Monitoring
- User Adds, Moves, and Changes
- User Password Management/Resets
- Unlimited Exchange Support
- Unlimited Teams Support
- Unlimited Device Support
- Unlimited Windows 10 Support
- Contact Us
- Managed IT Services – Gold
- $75/user/month
- billed monthly or $70 billed yearly
- Hours: 8 am to 7 pm CST
- Email, Live Chat & Phone Support
- 5 Devices per User
- Automated Update Deployments
- Free Security Monitoring
- Free Performance Monitoring
- User Adds, Moves, and Changes
- User Password Management/Resets
- Unlimited Exchange Support
- Unlimited Teams Support
- Unlimited Device Support
- Unlimited Windows 10 Support
- + Unlimited Office ProPlus Support
- + Unlimited Sharepoint Support
- + Support Portal Access
- Contact Us
Managed IT Services Coverage Details
Service Levels
- Hours: 8 am to 7 pm CST
- 99.9% Uptime Guarantee for Cloud Services
Service Level Impact
Priority
Response Time
Escalation Threshold
Service Not Available (critical IT services unavailable)
1 (urgent)
Within 1 Hour
4 Hours
Significant Degradation (critical IT services impaired)
2 (high)
Within 4 Hours
8 Hours
Limited Degradation (non-critical IT services impaired)
3 (medium)
Within 8 Hours
48 Hours
Enquiry
4 (low)
Within 24 Hours
96 Hours
