Acquisition solidifies compelling differentiator by means of unprecedented stability, continuity and depth of offerings to current and future ERP and CRM customers.
Winnipeg, Manitoba – March 3, 2014 – Continuing its strategy of delivering thought leadership and exemplary customer service to enterprise resource planning (ERP) and CRM customers, Encore Business Solutions (Encore) has acquired Canadian BC based Microsoft Dynamics and SYSPRO partner Candlewest Systems (Candlewest). Encore, an established and reputable Microsoft Dynamics Gold partner and Inner Circle member, remains focused on serving the current and emerging requirements of customers by delivering technology and business strategy guidance.
Within the terms of the agreement all services previously endorsed under the Candlewest name will now be marketed and promoted under the Encore brand. The acquisition includes one office in Burnaby, BC, employees who currently sell and service Microsoft Dynamics GP, NAV, CRM and SYSPRO ERP as well as the entire customer base of Candlewest.
The acquisition fortifies Encore’s position as a market leader to a broader set of mid-market to enterprise level Canadian firms seeking to exploit their strengths and build new competitive advantages. The new combined customer base and future clients stand to benefit from Encore’s wide range of services and depth of experience in delivering measurable business improvements from the alignment of technology, business strategies, people and processes.
“At Encore we believe that great companies create and leverage opportunities,” states Brent Twist, CEO of Encore. “The closing of this acquisition signifies our opportunity to bring an increased level of confidence to our customers and that is ultimately how we measure our own success as an organization. We are thrilled to welcome the Candlewest team and customers to Encore and we look forward to blending our core competencies to collectively help our customers identify and seize new opportunities to accelerate their own success.”
“This acquisition is a natural extension of our growth strategy and we are proud to be merging our efforts with such a well-respected player in the business management solution community,” reflects Bob de Ridder, President of Candlewest. “Taking care of customers remains top priority and as a result customers can expect product and service continuity throughout the transition. We are very excited by the breadth and quality of services our new team will be able to provide – this is truly a win-win deal”.
The Candlewest acquisition follows Encore’s very successful acquisition in 2013 of the RSC Group, a former Vancouver based Dynamics Gold partner, which demonstrates the company’s ability to manage aggressive growth and sustain a prosperous business by providing reliable and quality services and solutions to its diverse existing and growing client base.
The new combined entity represents nearly 100 employees based out of 4 office locations in Western Canada as well as some strategically located across Canada and 600 ERP and CRM customers located throughout Canada.