Overview

Encore’s Client Support Services Team is committed to providing the help you need for the applications, services and technologies used in your business operations. Our key focus is assisting and guiding you, our clients, on your business solutions and commit to sharing our knowledge and expertise with you and your users. At Encore, we are dedicated to protecting and maximizing your investment, support your growth, strategy and evolution. 

Features

Encore Care Features

Quarterly Usage Report

Our benchmark report will provide you an update on your current support usage, which includes specific topics reported, by who and when, allowing you to better understand how your users are doing and where they might benefit from training.

Software Discounts

5% Discount on all new Dynamics Software Purchases.

Break-Fix Support

Unlimited Break-fix support offers assistance where users have encountered a malfunction in the modules and functionality already deployed within your business application and environment.

User Coaching and Application Guidance

This feature focuses on specific questions on modules and functionality already deployed and for the purposes of providing users with guidance and coaching.

Cloud Consults

One (1) Free Cloud Migration Consult.

System Health Check

High-level health check on all technologies supporting your operating solutions.

New User Orientation Training

New User Training is Encore’s orientation review focusing on general navigation for new users. This training is the first step in on-boarding new users who will be using Dynamics.

Client Workstation Installs and New User Set Up

This scheduled service is available when a new workstation is invested in that requires application installation including user configuration and set-up.

+Upgrade

Sign Up for Encore Care Unlimited for a 2-year term and receive an (1) upgrade (simulation and production) to the current version.

+Canadian Payroll Updates

Payroll Updates cover mid-year and year-end annual updates.  

Resources

Video & Rich Content

An introduction to Encore's Client Support Service Practice and our support process.

4:27
https://www.youtube.com/watch?v=IhAGH4T1M5Q

An introduction to Encore Care's support offerings.

5:30
https://www.youtube.com/watch?v=lZ8YikcaT60

Pricing

Encore Care Program Pricing

Free Consultation

Contact Us

Encore Care programs apply to all qualified customers. Contact us for more information. Encore Care Support Hours: M-F 8:30 am–7:00 pm CST.