Overview
Encore Care is Encore’s dedicated support program to assist our clients with their applications, services, and technologies. Our team of over 60 consultants have invested hundreds of hours in certifications, training, and support to assist you quickly and efficiently. We continue to build trusted relationships and valuable solutions through our core principles of staying People Focused, Data Oriented, and Results Driven.
Features
Encore Care Features
Quarterly Usage Report
As a subscription based offering, Unlimited clients won’t be able to see an invoice per case. This report allows our Unlimited Support clients to receive a detailed report once a quarter to show an overview of cases submitted and where users might benefit from assistance or training.
Break-Fix Support
Unlimited Break-Fix offers assistance to clients when their users have experienced a malfunction or error in their currently deployed application and environment.
Client Workstation Installs and New User Set Up
This scheduled service is available when a new workstation is invested in that requires application installation including user configuration and set-up.
User Coaching and Application Guidance
This feature focuses on specific questions on modules and functionality already deployed and for the purposes of providing users with guidance and coaching.
New User Orientation Training
New User Training is Encore’s orientation review focusing on general navigation for new users. This training is the first step in on-boarding new users who will be using Dynamics.
Resources
Pricing
Encore Care Program Pricing
(priced per hour)
(priced per user)
Must be on the GP Modern Lifecycle (18.XX) to qualify for Unlimited Support
$15/
$4.50/
Contact Us
Contact Us
For support please contact care@encorebusiness.com, log into the Encore Care support portal, or call us at 888.898.4330.