Overview
Encore’s Client Support Services Team is committed to providing the help you need for the applications, services and technologies used in your business operations. Our key focus is assisting and guiding you, our clients, on your business solutions and commit to sharing our knowledge and expertise with you and your users. At Encore, we are dedicated to protecting and maximizing your investment, support your growth, strategy and evolution.
Features
Encore Care Features
Quarterly Usage Report
Our benchmark report will provide you an update on your current support usage, which includes specific topics reported, by who and when, allowing you to better understand how your users are doing and where they might benefit from training.
Software Discounts
5% Discount on all new Dynamics Software Purchases.
Break-Fix Support
Unlimited Break-fix support offers assistance where users have encountered a malfunction in the modules and functionality already deployed within your business application and environment.
User Coaching and Application Guidance
This feature focuses on specific questions on modules and functionality already deployed and for the purposes of providing users with guidance and coaching.
Cloud Consults
One (1) Free Cloud Migration Consult.
System Health Check
High-level health check on all technologies supporting your operating solutions.
New User Orientation Training
New User Training is Encore’s orientation review focusing on general navigation for new users. This training is the first step in on-boarding new users who will be using Dynamics.
Client Workstation Installs and New User Set Up
This scheduled service is available when a new workstation is invested in that requires application installation including user configuration and set-up.
+Upgrade
Sign Up for Encore Care Unlimited for a 2-year term and receive an (1) upgrade (simulation and production) to the current version.
+Canadian Payroll Updates
Payroll Updates cover mid-year and year-end annual updates.
Resources
Pricing
Encore Care Program Pricing
+Canadian Payroll Updates $80/month
Essentials, Plus, and Premium: These subscription plans offer our clients a standard block of hours at a discounted rate. This plan provides a safety net of hours that works well for our clients who use support two to four times a month. While these hours don’t roll over, they give peace of mind that they can use Encore Care’s support program without paying full price.
| Programs | Minimum hours per month | GP | NAV/BC | AX/D365FO | CRM |
|---|---|---|---|---|---|
| OnDemand | 0 | $215 USD/Hr $180 CAD/Hr |
$200 USD/Hr $185 CAD/Hr |
$215 USD/HR $205 CAD/Hr |
$215 USD/Hr $185 CAD/Hr |
| Unlimited | 0 | $55/User Per Month | $55/User Per Month $15 Per Team User |
Call for pricing | Call for pricing |
| Essentials | 5 | $1000 USD/Monthly $875 CAD/Monthly |
$1000 USD/Monthly $875 CAD/Monthly |
USD/Monthly$875 | $1000 USD/Monthly $875 CAD |
| Plus | 10 | $1950 USD/Monthly $1700 CAD/Monthly |
$1950 USD/Monthly $1700 CAD/Monthly |
$1950 USD/Monthly $1950 CAD/Monthly |
$1950 USD/Monthly $1700 CAD/Monthly |
| Premium | 20 | $3800 USA/Monthly $3300 CAD/Monthly |
$3800 USD/Monthly $3300 CAD/Monthly |
$3800 USD/Monthly $3300 CAD/Monthly |
$3800 USD/Monthly $3300 CAD/Monthly |
Contact Us
Contact Us
Encore Care programs apply to all qualified customers. Contact us for more information. Encore Care Support Hours: M-F 8:30 am–7:00 pm CST. Please review Encore’s Support Process.