Overview

Encore Care is Encore’s dedicated support program to assist our clients with their applications, services, and technologies. Our team of over 60 consultants have invested hundreds of hours in certifications, training, and support to assist you quickly and efficiently. We continue to build trusted relationships and valuable solutions through our core principles of staying People Focused, Data Oriented, and Results Driven.

Features

Encore Care Features

Quarterly Usage Report

As a subscription based offering, Unlimited clients won’t be able to see an invoice per case. This report allows our Unlimited Support clients to receive a detailed report once a quarter to show an overview of cases submitted and where users might benefit from assistance or training.

Break-Fix Support

Unlimited Break-Fix offers assistance to clients when their users have experienced a malfunction or error in their currently deployed application and environment.

Client Workstation Installs and New User Set Up

This scheduled service is available when a new workstation is invested in that requires application installation including user configuration and set-up.

User Coaching and Application Guidance

This feature focuses on specific questions on modules and functionality already deployed and for the purposes of providing users with guidance and coaching.

New User Orientation Training

New User Training is Encore’s orientation review focusing on general navigation for new users. This training is the first step in on-boarding new users who will be using Dynamics.

Resources

Video & Rich Content

Encore Care is Encore's dedicated support program for our clients.

1:14
https://www.youtube.com/watch?v=vylO8XcL9MQ

Encore Care - Follow the Life of a Case

0:59
https://www.youtube.com/watch?v=KitS265CoAA

Pricing

Encore Care Program Pricing

Programs GP NAV/BC AX2009-2012 D365 FO CRM/D365 CE IT Power BI / Dev
Unlimited
Priced Per user
$55
(min. 5 users)
$55
(min. 5 users)
$15/Team User
Call for Pricing Call for Pricing $16.50
(min. 10 users)
$4.25/Team user
Call for Pricing Not Available*
OnDemand $200 $200 $300 $200 $200 $200 $200
Pricing is applicable for Canada and USA. OnDemand rates are per hour.
*Power BI/DEV Unlimited plans not offered. Will be billed at OnDemand rate.

Project/Small Scopes Pricing:

Project and/or Small Scopes work includes engagements that are larger or more in-depth than Break/Fix support, or user guidance. Engagements such as wanting to add a module, build a new report from scratch, or engage in multi-user, multi-hour training would fall under Project and/or Small Scopes work.

Unlimited Project/Small Scopes: $190
OnDemand: $200
Non Customer and Lapsed: $215

Start Day: 1/3/2022

Contact Us

Contact Us

For support please contact care@encorebusiness.com, log into the Encore Care support portal, or call us at 888.898.4330.