Microsoft’s Copilot is an AI-powered assistant designed to enhance productivity. By automating routine tasks and providing intelligent suggestions, Copilot allows users to focus on the critical aspects of their everyday work.

What Are the Different Copilots?

Microsoft has invested heavily in creating Copilots for several functions, including:

Microsoft Copilot: The core AI companion that assists with various tasks.

Copilot for Microsoft 365: Tailored specifically for Microsoft 365 users, this Copilot streamlines collaboration, document management, and communication.

Microsoft Dynamics 365 Copilot: Optimized for Dynamics 365, this Copilot helps streamline ERP and CRM processes.

Copilot with Power Platform: Build and create Copilots that streamline and manage business processes.

Microsoft Copilot diagram.

Microsoft Copilot

There is a Copilot for every Microsoft experience.

Microsoft Copilot is an everyday AI companion for individuals, designed to enhance productivity, streamline processes, and empower users across the entire Microsoft ecosystem. Leveraging Large Language Models (LLMs) and web-based knowledge, Copilot understands your prompts and provides you with the most relevant response.

This is the free version of Copilot, which is available to everyone at no additional cost. Watch this short video to learn how to use Microsoft Copilot in your everyday work.

Copilot for Microsoft 365

Empower everyone with a copilot that works alongside you.

Copilot for Microsoft 365 seamlessly integrates with the Microsoft 365 applications that you use every day, including:

  • Word: Generate text and formatting in blank documents so you can focus on content without wondering where to begin.
  • PowerPoint: Create compelling presentations from prompts or Word files. Use the “Light Commanding” feature to add slides or pictures or make deck-wide formatting changes.
  • Excel: Get suggestions for formulas, chart types, and insights about data in your spreadsheet.
  • Outlook: Pull from other emails or across Microsoft 365 and quickly summarize email threads to help you understand conversations.
  • Teams: Quickly summarize chats, meetings, and calls.

Learn more about features in Copilot for Microsoft 365 from Microsoft Learn.

Microsoft Dynamics 365 Copilot

Specialized copilots for every role and function.

Microsoft Copilot with Dynamics 365 brings the power of AI into every role and function within an organization. Whether you’re working with ERP or CRM solutions, Copilot is there to assist you. Visit the Microsoft Copilot with Dynamics 365 page for the latest news and releases about Copilot with Dynamics 365.

ERP Solutions

Copilot in Dynamics 365 Business Central

Enable users to focus on their most meaningful work by using AI to streamline tasks, including month-end tasks with enhanced bank reconciliation, and unlock creativity with AI-generated marketing text suggestions.

Visit the Microsoft documentation to learn more about Copilot in Dynamics 365 Business Central.

Copilot in Dynamics 365 Supply Chain Management

Harness the full power of your system using natural language. Instead of navigating through tabs and fields, users can use natural language to check inventory levels and summarize purchase order changes for better decision-making with predictive insights.

Read the Microsoft documentation for more information on these features and many others.

Copilot in Dynamics 365 Finance & Operations

Copilot in Dynamics 365 Finance will help optimize your financial operations. Financial users can benefit from Copilot by using natural language to ask for specific facts, summarizing data, and drafting emails.

For an overview of Copilot’s capabilities in Dynamics 365 Finance & Operations, read this Microsoft documentation.

Note: This is not to be confused with the upcoming Microsoft Copilot for Finance, which is a standalone Copilot that connects to your ERP. You can preview Microsoft Copilot for Finance here.

CRM Solutions

Copilot in Dynamics 365 Customer Insights

Marketers can create campaigns using natural language, better target customers, and create journeys using AI assistance. For example, use it to generate email templates and create a journey for the email based on your target customers.

For more copilot features in Customer Insights— Journeys, refer to this Microsoft documentation.

Copilot in Dynamics 365 Customer Service

Copilot in Dynamics 365 Customer Service enables cases to be resolved quicker with AI-assisted responses with more relevant and personalized recommendations. It enables you to summarize cases and conversations.

Learn more about managing Copilot in D365 Customer Service.

Copilot in Dynamics 365 Sales

Create compelling customer emails and craft proposals based on information available in your Dynamics 365 records without having to navigate around. It helps you focus more on building relationships and closing deals by automatically generating detailed summaries and actionable steps from sales calls and meetings.

Read the Microsoft documentation for an overview of Copilot in Dynamics 365 Sales.

Note: This is not to be confused with Microsoft Copilot for Sales, which is a standalone Copilot that connects to your CRM system. Learn more about Microsoft Copilot for Sales here.

To learn more about pricing and licensing for Microsoft Dynamics 365 Copilot, please see our Microsoft Copilot pricing section. If you have questions about getting started with Copilot in your Dynamics 365 solution, please contact us.

Copilot with Power Platform

Imagine it, describe it, and Power Platform builds it.

Copilot with Power Platform is seamlessly integrated into products including:

Power Automate: build customized flows using natural language. Optimize workflows with Copilot capabilities for process mining.

Power BI: Describe your needs, and Copilot will create personalized reports with custom insights. Ask questions about your data, generate, and edit Data Analysis Expressions (DAX) language calculations, and customize narrative summaries.

Power Apps: Create intelligent automations that summarize texts, produce responses, answer questions, and take actions for users.

Power Pages: Leverage Copilot in Power Pages to build intelligent HTML layout and themes. Generate content, fine-tune message tone and length, and create detailed forms with customized fields. Add contextual chatbots for generative answers.

AI Builder: Available in both Power Apps and Power Automate, AI Builder empowers you to create intelligent solutions that enhance productivity and streamline processes. Whether it’s summarizing texts, producing responses, or automating actions, AI Builder has you covered.

Copilot with Power Platform is constantly evolving and enabling new ways of developing. Check out the latest news from Microsoft on the Power Platform to stay updated with the latest feature releases.

Microsoft Copilot Studio

Microsoft Copilot Studio is integrated with the Power Platform and is built on the foundations of Power Virtual Agents. With Copilot Studio, you can extend and customize Copilots that are tailored to your business needs to help with knowledge discovery and task completion and rapidly respond to employee and customer needs.

You can learn more about how to get started with Microsoft Copilot Studio here.

Copilot for Security

Microsoft Copilot for Security is an AI-driven cybersecurity solution designed to enhance the efficiency and capabilities of defenders, leading to improved security outcomes at scale and with speed. It assists security professionals in managing incident summarization, impact analysis, reverse engineering of scripts and guided responses.

This standalone Copilot solution seamlessly integrates with other products in the Microsoft Security profile. For pricing details and availability in your region, visit the Microsoft Copilot for Security pricing page.

To find out more about Copilot for security, visit the Microsoft Learn documentation.

Data, Privacy, and Security with Copilot

Microsoft Copilot incorporates robust security measures to safeguard user data and maintain privacy. Here are some key aspects:

  • Data Encryption: Copilot encrypts all communication between the user and the service using industry-standard protocols. Your data is not used to train LLMs.
  • Access Control: Access to Copilot is restricted based on user authentication. Only authorized users can interact with the service, ensuring that organizational data is surfaced only to those with proper authorization.
  • Privacy by Design: Copilot is designed with privacy in mind. It minimizes data collection and adheres to privacy regulations.

Learn more about your data security and privacy with Copilot.

Microsoft Copilot Pricing

Navigating Copilot’s licensing and pricing can be intricate, but understanding the requirements is essential for efficient usage.

Copilot for Microsoft 365

Copilot for Microsoft 365 is currently available as an add-on at $30 USD per user per month with an annual subscription. Canadian pricing is available here.

Eligibility for Copilot for Microsoft 365 will vary depending on your licensing; contact us to learn more about your eligibility.

Microsoft Dynamics 365 Copilot

At this time, licensed Dynamics 365 users can leverage Copilot’s functionality at no additional charge.

Enabling Copilot’s features depends on your specific Dynamics 365 ERP or CRM solution and your licensing and security roles. Contact us to ensure that you have the necessary licensing to qualify for Copilot usage.

Copilot with Power Platform

Copilot is generally available across the Power Platform as a part of the 2024 release wave 1 and will be on by default, depending on your licensing.

You can learn more about Power Platform licensing here.

Copilot Studio

Copilot Studio licensing is based on Copilot sessions. As there are many different licensing types available for Copilot Studio, it is best to reach out to your account manager to discuss which licensing would be right for your business needs.

You can read about Copilot Studio licensing here.

Please note that all pricing is subject to change without notice. Always contact Encore for the most current product pricing, and for specific advice tailored to your situation. Additionally, feature availability may vary based on your country; please contact your account manager to review which features and functionality are currently available in your location.

How Encore Can Help

Encore is dedicated to assisting businesses in utilizing the latest advancements in Microsoft technology to unlock growth and productivity for your organization.

Our team can help you integrate Microsoft Copilot into your existing Microsoft solutions, provide guidance on data security measures, and offer tips to maximize your team’s productivity with Copilot.

Get in touch with us to begin the discussion about how your business can benefit from using Microsoft Copilot.

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