To log a support ticket, enter our support portal:

Enter Encore Care Support Portal

You can also log a ticket by emailing

Please note: OnDemand clients receive 1 Super User and up to 4 additional regular user logins, and Unlimited clients receive Unlimited user logins (Super or Regular). See details.

Please be advised that on July 1, 2022 the Encore Care OnDemand and Unlimited Programs have been updated, including pricing and our hourly rates. Please visit here for additional information.

Not currently signed up for Encore Care? Visit our Encore Care page to learn more.

Please be aware, as announced on Monday, July 19, 2021, Blue Moon Industries has completed its acquisition of Encore’s Microsoft Dynamics GP add-on products. Dynamics GP add-on product support for Bank Rec Tools, Project Tracking, Subscription Billing, Advanced SmartList, ePayStub, Paycode Mass Update, and Tax Distribution is available through your Dynamics GP partner or at or 401-276-9000. Registration key requests may be made by contacting or 401-276-9000. If Encore is your Dynamics GP partner, you still get support for the GP add-ons through us.