Support

Support

Our team is equipped and available to support all the needs of our clients during this uncharted time.

We provide our customers and partners with the tools and knowledge to be self-sufficient with their systems. There are times; however, when there’s an issue that can’t be easily resolved, and you need our assistance.

Our team is here to help if you are experiencing any issues with your Microsoft Dynamics implementation (Microsoft Dynamics GP, NAV, AX, CRM) or Encore-developed application for Dynamics GP.

For support please contact care@encorebusiness.com, use the “Open a Case” widget in the bottom-right corner of your screen to complete a form, or call us at 888.898.4330.

To add, remove, or modify your cloud product licenses, please visit the Encore Cloud Marketplace.

If you are interested in an Encore Care program to support your system, visit our Encore Care page. Encore Care Support Hours: M-F 8:30 am–7:00 pm CST.
Please review Encore’s Support Process.

Please note: You are responsible for removing any business sensitive or identifying information not pertinent to the case. All cases are subject to billing of a minimum 30 minutes.

How do you contact Encore Care Support?

Email us at care@encorebusiness.com.

Submit a form by clicking “Open a Case” in the bottom-right corner of your screen.

Call us at 888.898.4330.