We provide our customers and partners with the tools and knowledge to be self-sufficient with their systems. There are times; however, when there’s an issue that can’t be easily resolved, and you need our assistance.

Please fill out this form if you are experiencing any issues with your Microsoft Dynamics implementation (Microsoft Dynamics GP, NAV, AX, CRM) or Encore-developed application for Dynamics GP.

If want to add, remove, or modify your cloud product licenses, please visit the Encore Cloud Marketplace.

If you are interested in an Encore Care program to support your system, visit our Encore Care page. Encore Care Support Hours: M-F 8:30 am–7:00 pm CST.

For Phone Support:


Please note: You are responsible for removing any business sensitive or identifying information not pertinent to the case. All cases are subject to billing of a minimum 30 minutes.