5 Ways to Integrate, Extend, or Customize Dynamics 365

Microsoft Dynamics 365 is Microsoft’s SaaS business solution. It unifies ERP and CRM capabilities into a single application that addresses various business processes and functions.

Dynamics 365 is built on a common data model, which means that the integrations and extensions that are developed for Dynamics 365 can plug into any other Dynamics 365 environment with minimal effort.

Here are five different ways Microsoft Dynamics 365 can be integrated with other solutions or have its functionality enhanced.

1. Add More Modules of Dynamics 365

Both Dynamics 365, Enterprise Edition and Dynamics 365, Business Edition are made up of several modules of functionality.  If you’re using the Sales module, you can easily extend your functionality by using the Marketing module, for instance.

2. Microsoft-developed Integrations

Not only does Dynamics 365 integrate your core business management processes into one solution, but Microsoft has worked Dynamics 365 into their entire product suite; including Office 365, Outlook, Power BI, and Cortana Intelligence.

3. Custom-developed Solutions

Microsoft partners leverage their expertise in configuring complex business management solutions specifically for their clients. These projects vary widely in price and scope; they can be tens or hundreds of thousands of dollars, and projects usually last a number of months. Your partner will collect your business requirements and use their best-practice knowledge to configure Dynamics 365 for your unique business model. Contact Encore, a Dynamics 365 Partner in Canada.

4. Microsoft AppSource

For adding spot functionality or other specific solutions, you can try – and then buy – Dynamics 365 extensions from Microsoft AppSource.

5. Self-serve Customization

As a user, you can leverage tools like Microsoft PowerApps and Microsoft Flow to build unique integrations, processes, and mobile apps for your solution. Your Microsoft Partner might also use these tools to build out the business management solution that best fits your requirements. You can also, obviously, administrate the application like any other.

Do you have questions? Ready to get started with Dynamics 365? Contact Encore.